20-11-2014 19:58
Solved! Go to Solution.
20-11-2014 20:52
Hi @Anonymous User
Thanks for getting in touch.
Sorry to hear you're having trouble with your devices.
You should now be able to add and remove your devices with no trouble but please note that after your initial changes you will only be able to make one change per month.
Thanks,
Sabrina
NOW TV Team
28-02-2015 15:29
just reset my youveiw box now cant watch now tv movies it says limit reached please reset
04-06-2015 20:31
hi im having issues with my device limit on my now tv account when trying to use devices for the setup, could you reset this for me please.
05-06-2015 15:49
Hi @Anonymous User,
Thanks for getting in touch.
I have sent you an email in regards to your query.
Thanks,
Karl
NOW TV Team
14-08-2015 16:17
I have just paid for a month of movies and now it is saying ive reached my device limit. I was only using it last night on this same laptop so im not very pleased. It needs resetting please!!
14-08-2015 16:39
@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).
17-10-2015 16:56
I am also having problems adding a new device after accidently removing all old devices. Could someone please reset my device limit please?
19-10-2015 14:57
Hi @Anonymous User
We'll take a look at this for you then drop you an email as it's related to your account.
Thanks
Simon
NOW TV Team
18-12-2015 11:08
Is there any way of requesting an increase on the monthly device change allowance apart from chat? I have had to replace a faulty box and already used my allowance . I so wish they would change this daft approach and take more a Netflix or Amazon approach.
Jeff
21-12-2015 15:24
Hi @Anonymous User
Thanks for getting in touch, there's no changes as of yet for any device change plans, if there is we'll update out customers. Can you try and view on your desired device now please.
Cheers
Ranj
NOW TV Team
21-12-2015 20:05
Thanks Ranj, that was very helpful.
May I just pass onthe observation that if CS staff are happy to help by allowing this then it seems to make sense to allow all customers to either (a) add or subtratc as often as they want or (b) have as many boxes as they want limited to being able to view one or two at a time.
Thanks again.
Jeff