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clazer15
Contributor 3

reset device limit plz

hi after a few problems with devices can you please reset my device limit as unable to use my account on nearly all my various boxes till next month?
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Sabrina-M
NOW TV Team (Retired)

Re: reset device limit plz

Hi @clazer15 

 

Thanks for getting in touch.

 

Sorry to hear you're having trouble with your devices.

 

You should now be able to add and remove your devices with no trouble but please note that after your initial changes you will only be able to make one change per month.

 

Thanks,

Sabrina

NOW TV Team

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47 Replies
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Sabrina-M
NOW TV Team (Retired)

Re: reset device limit plz

Hi @clazer15 

 

Thanks for getting in touch.

 

Sorry to hear you're having trouble with your devices.

 

You should now be able to add and remove your devices with no trouble but please note that after your initial changes you will only be able to make one change per month.

 

Thanks,

Sabrina

NOW TV Team

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clazer15
Contributor 3

Re: reset device limit plz

thank you very much
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steveclarke773
Occasional Poster

Re: reset device limit plz

keep getting device limit reached this month, never used any device except my youveiw box,

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steveclarke773
Occasional Poster

Re: reset device limit plz

also got no devices registered in my account, might give up with youview box been nothing but troble, plenty of other movie services out there

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Rich-L
Mentor 1

Re: reset device limit plz

Hi @steveclarke773 

 

Sorry to hear about this issue.

 

I have sent you an email regarding this.

 

I hope it helps.

 

Kindest regards,

 

Rich

The NOW TV Team

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steve5915
Regular Poster

Re: reset device limit plz

i have just jumped in here as i have a problem i am trying to watch now tv via my pc which i have done before now its saying i have reached my device limit i only have the same 4 devices this pc being one of them i have not added any device

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Andy Legend 5
Legend 5

Re: reset device limit plz

@steve5915

Have you updated your operating system or reinstalled recently, as this might cause the issue. In any case, if you have a word with Live Chat and explain the problem they should be able to reset things for you. To get to Live Chat go to the following help article, click on Contact us at the bottom of that page, and then choose the option to Use Live Chat

http://help.nowtv.com/article/Device-limit-reached
steve5915
Regular Poster

Re: reset device limit plz

cheers

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donharba
Occasional Poster

Re: reset device limit plz

Hi there,

 

Apparently I have also hit my device limit, even though I've only got two devices registered now, and they're not in use.  My LG TV just buffers until I'm fed up of waiting, I've given up on the PS3 because the quality is no better than watching a net rip from 10 years ago and now I've gone to bed and my Mac is telling me I've hit the device limit.

 

I know I've definitely hit my patience limit.  I can't see that I'll be continuing to use this service much longer...