"oops something went wrong" issue with signing in on multiple devices

[Anonymous User]

i was watching TV last night and it signed me out, and everytime I sign in I get the oops error. Ive worked out it only happens through my talk talk broadband connection as when the talk talk TV is connected to my mobile hotspot it works fine and I can sign in on the browser fine on mobile data too. I've spoke to my provider and now TV and they keep bouncing me back & fourth between each other. Talk talk saying no issues and now TV saying no issues.

Anyone else having the same problem with now TV on talk talk ? 

[nst]

quite a few, apparently.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Something-went-wrong-Again/td-p/544749

[schnapps]

Hi @Anonymous User 

I am not a TalkTalk customer, but have you any other NowTV devices that runs NowTV and if so are you getting the same message when using your TalkTalk Router ?

If so, i would be tempted to switch the power off to your Router for about 30 minutes just in case you have a rouge IP address blocking the use of NowTV.

Also i am assuming you are not using a VPN on your Router, if so try redirecting it to the UK or see if disabling it makes any difference.

[Anonymous User]

Yes I've tried other devices and still getting the same message 

I don't use a VPN no

[schnapps]

Hi @Anonymous User 

Try switching the power off on your Router for about 30 minutes to see if that clears the fault.