now tv ios app no longer casting

[Anonymous User]

Hi,

I bought a sky sports week pass today and have been unable to get it working when chrome casting from the Now TV app on iOS devices.  This was working OK about a week ago.  What happens is this:

- I open the Now TV app on iOS and press the cast icon and select the chrome cast name

- "Now TV Ready to cast" appears on the TV

- I press play on one of the channels

- TV screen changes to still image of the relevant programme, with buffering icon in the middle

- It returns to "Now TV Ready to cast" screen

I have latest versions of iOS and Now TV app.  I have restarted apps, router and chrome cast numerous times.

I'd really appreciate a solution to this, as not being able to chrome cast makes a week pass a lot less useful to me.

Thanks
TDB

[Anonymous User]

Hi @Anonymous User

Can you tell us your Chromecast firmware version as mentioned in my previous post?

Birgit

NOW TV Team

[Anonymous User]

Have tried looking in App for firmware version but voila rien! I suspect it will be the same as the others posted below.

[Karl-F]

Thanks for letting us know @Anonymous User.

Karl

NOW TV Team

[Karl-F]

Hi @Anonymous User, @Anonymous User @Anonymous User and @Anonymous User

Thanks for posting here on our community. 

I am sorry for the issues you have experienced so far. 

I know you have probably already answered these before but It would be great if you could provide us with some more information -

What device are you using to cast? E.g. iPhone, iPad

Are you able to play out on that device first before casting?

What steps have you taken to try to get this issue resolved?

 I look forward to hearing from you. 

Thanks, 

Karl 

NOW TV Team

[Anonymous User]

Answers to your questions:

"What device are you using to cast? E.g. iPhone, iPad"

ipod(s) and ipad

"Are you able to play out on that device first before casting?"

yes

"What steps have you taken to try to get this issue resolved?"

restart modem

power-cycle chromecast

reset chromecast to factory defaults

power-cycle ipod/ipad

restart now tv app

delete now tv app and reinstall

check for iOS updates and now tv app updates

(all of the above have been done numerous times)

Also, just to state, even though it's not one of the questions you've asked, other apps which support chrome casting (e.g. iplayer and youtube) are working fine.

The problem first appeared for me on Friday night.

tdb

[Anonymous User]

Hi @Anonymous User

Thanks for the details.

Can you also tell us your Chromecast firmware version? You can get that info when you download 'Google Chromecast App'  from App store/Google Play (make sure your tablet/phone is connected to the same network). You should see your Chromecast listed as a device within the app. Then click on the Chromecast and the voila!

Birgit

NOW TV Team

[Anonymous User]

a) Tried both ipad and iphone
b) both play nowtv content perfectly but will not cast
c) have rebooted chromecast, tried another TV, rebooted wifi. all to no effect
d) no error messages just eternal whirling wheel
e) now halfway through a weeks pass and think a refund is in order but you are refusing to address this. Poor!

[Anonymous User]

I'm having the same issue, it worked fine up until Friday then just stopped casting. It's worked intermittently today for about half hour this morning and then stopped again.

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch. 

I'm sorry to hear that you are experiencing this issue. 

Are you able to provide me with some more information on the issue you are experiencing? 

What are you trying to view?

What device are you using to cast from?

Does it work on that device before you cast?

Is it only the live channels that you are having the issue with? 

I look forward to hearing from you.

Kind Regards, 

Karl

NOW TV Team 

[Anonymous User]

If it's any help my firmware version of chrome cast is 31432