now tv ios app no longer casting

[Anonymous User]

Hi,

I bought a sky sports week pass today and have been unable to get it working when chrome casting from the Now TV app on iOS devices.  This was working OK about a week ago.  What happens is this:

- I open the Now TV app on iOS and press the cast icon and select the chrome cast name

- "Now TV Ready to cast" appears on the TV

- I press play on one of the channels

- TV screen changes to still image of the relevant programme, with buffering icon in the middle

- It returns to "Now TV Ready to cast" screen

I have latest versions of iOS and Now TV app.  I have restarted apps, router and chrome cast numerous times.

I'd really appreciate a solution to this, as not being able to chrome cast makes a week pass a lot less useful to me.

Thanks
TDB

[Anonymous User]

It's now day three of this issue. Like the other guys, I have tried everything. What is being done to fix this issue? How can I get a refund on my week pass?

[Anonymous User]

Hi @Anonymous User,

Sorry to hear your issue is still ongoing.

I'll send you an email soon.

Please keep an eye out for it.

Thanks 

James

NOW TV Team

[Anonymous User]

Hi there,

Is there any update to this issue?

Also, could you please advise on how I can claim a refund on the week's pass that I have been unable to use?

Thanks

tdb

[Anonymous User]

Hi @Anonymous User,

Sorry to hear your issue is still ongoing.

I'll send you an email soon.

Please keep an eye out for it.

Thanks 

James

NOW TV Team

[Anonymous User]

Thanks for the email @Anonymous User

Do you have any news of a potential fix?

tdb

[Anonymous User]

Still no response to my request re refund. Poor service.

[Anonymous User]

Hi

I have also been having the same problem since friday.

Does anyone have any ideas on a fix?

It seems pretty ridiculous that this problem is still going dispite all the comments on here.

And NowTV dont seem to have any answers??

Richard

[Anonymous User]

Hi @Anonymous User,

Sorry to hear your having an issue.

I'll send you an email soon.

Please keep an eye out for it.

Thanks 

James

NOW TV Team

[Anonymous User]

@Anonymous User

That's not cool. I can only imagine how annoying it is when you just want something to work!

I will raise this with our Tech Team and hopefully have it all sorted in no time.

We'll be in touch shortly. Sorry for any inconvenience that this is causing.

Michael

NOW TV Team

[Anonymous User]

Michael. These platitudes have been going on for 5 days to no effect. Please answer the direct question. How do I claim a refund?