now tv channels incorrect

[Anonymous User]

Not sure I have selected right 'location'. I have just subcribed to NowTV for the entertainment package although on my TV (BT youview) which has the now tv app I can only watch movies. Is there a number I can call?

[schnapps · Accepted solution]

@Anonymous User

Unfortunately due to YouView license restrictions, you can not watch NowTV entertainment on the Youview platform.

Only NowTV movies are permitted.

[Anonymous User]

How can I watch NowTV sky atlantic then?

Also, by which date in the 14 day free trial do I need to cancel in order to avoid charges?

[schnapps]

@Anonymous User

On artesea post above click on the link devices, this will give you a list of NowTV supported devices.

You can cancel anytime in the 14 day period and you will still get the full free trial duration of fourteen days.

[Anonymous User]

@Anonymous User cancel today and you can still use the trial. In theory you should be able to cancel on the 14th day, but I'd suggest making sure you've done it by the 12th as they start to do a pre-take 12-24 hours before and that can lead to getting a message saying you can't cancel just now. 

[4268]

Entertainment is not available via Youview.  You will need a different device.  Otherwise you will need to cancel.

[Anonymous User]

@Anonymous User perfect place to post your issue. Unfortunately however NOW TV only have movies on YouView. You'd need to use any of the other supported devices to watch your entertainment pass.