Thanks for getting in touch with us here at NOW TV.
NOW TV does not work by Direct Debit, you have the option to cancel your subscription at any time by going to the My Account section. If you are being asked to pay, can you please make sure you are signing into the correct account. Please make sure you are using the correct username for your active account. You may have created another account under a different email address.
If you need any further help regarding this, please feel free to get back in touch with us here on the Community.
NOW TV Team