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Anonymous User
Not applicable

not allowing sign in or playing on firestick at all

Downloaded now tv on the 2020 firestick lite, it installs and opens fine but won’t let me sign in or play anything just fails to load video then app crashes any help? 

have spare devices available so it’s not this 

Any help appreciated 

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried to turn off your router and stick for a few minutes? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Yeah have tried resetting firestick, have tried uninstalling and
reinstalling app have tried factory settings. For some reason it comes up
with nowtv.com/ie/Amazon for anything along the bottom which is making me
think does the app think we’re in Ireland not Uk? I have changed postcode
on device to make sure it UK but still have issues
gavs82008
Legend 5
Legend 5

@Anonymous User 

have a nosy at this thread, sounds very familiar.

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Issue-on-Fire-TV-4k/td-p/561134/jump-to/first-unread-message

FYI that I do not work for NOW, just a NOW customer trying to help