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Advocate

Re: error code 103

I've been having the same issue. I mostly watch On Demand with my Entertainment Pass and at various times of the day and night. I either get a really pixelated picture or it plays for a while and then I get the 'Oops something went wrong.... error 103' message dominance to go out and back into the programme, usually right to the beginning of what I was watching - really annoying to then find my place.
I am disappointed to see that this has evidently been an issue for a number of months but Sky haven't found a fix for it.
Seems like they're not bothered about us non-subscription customers..,,
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Advocate

Re: error code 103

getting error code 103 while trying to watch movie got no help from nowtv help via online chat was told tech team will get in touch in 24hrs but heard nothing since agent on live chat more interested in trying to have normal chat than fix problem don,t think nowtv know how to fix problem thats why no reply, also when checking bank account found that nowtv billed me for using live chat on the 2 occasions that i contacted them, is this right that you are charged for trying to fix a problem via live chat?as no other way to contact for any problems am new to nowtv and already dissappointed with it and considering returning for full refund , has anybody had any of these problems with thier nowtv recently

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Legend 5
Legend 5

Re: error code 103

@dragon302 there's no charge for using Now chat. What device are you trying to watch on? How much were the charges?
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Legend 5
Legend 5

Re: error code 103

Hi @dragon302,

 

Are you using a Roku branded playback device or a NOW TV branded device. Which look like this: -

 

Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -

white.png

 

Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -

black.jpg

 

Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -

product-img-smartbox_v4

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Advocate

Re: error code 103

the black 4200sk roku3 box i am using connected to a hitachi 32in tv

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Advocate

Re: error code 103

if no charge for chat then how come i have been billed 10p for both times on chat i know its not much but every penny counts in this day and age just surprised that they charged me for trying to resolve their problem seems to me that all the nowtv boxes that they are selling to customers seem to be faulty when trying to watch via tv, using my tablet i have no problem but i don,t want to watch on tablet i want to watch on my tv,can,t seem to find anybody to give me a fix though

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Legend 5
Legend 5

Re: error code 103

@dragon302 10p is for verification of your card, it shouldn't stay out of your account. I am not sure why that was necessary. The account you use to sign in on your tablet should work on the box. One issue can be the password the box can be funny about characters other than numbers and letters.
Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
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Legend 5
Legend 5

Re: error code 103

It's standard practice for a company that provides a 'rolling subscription service' to check that the registered debit/credit card is still active.  

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
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Advocate

Re: error code 103

I keep getting error code 100 or 102 or 103 displaying. So annoying. Cant watch movies, entertainment or live. So cross!!
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Advocate

Error code 103

I am having the error code 103 message coming up on my now tv (black) box. I have a Samsung TV. This is not an isolated issue as I have seen 100s of similar posts going back a long way into 2016 and Now to are failing to fix this issue. I only got my box 3 weeks ago, so Sky are obviously peddling equipment that they know there is an issue with. I am going to report this to Trading standards and the regulator.
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