getting error code 103 while trying to watch movie got no help from nowtv help via online chat was told tech team will get in touch in 24hrs but heard nothing since agent on live chat more interested in trying to have normal chat than fix problem don,t think nowtv know how to fix problem thats why no reply, also when checking bank account found that nowtv billed me for using live chat on the 2 occasions that i contacted them, is this right that you are charged for trying to fix a problem via live chat?as no other way to contact for any problems am new to nowtv and already dissappointed with it and considering returning for full refund , has anybody had any of these problems with thier nowtv recently
Are you using a Roku branded playback device or a NOW TV branded device. Which look like this: -
Is it the NOW TV 'white' (Roku LT) box? Which looks like this: -
Is it the NOW TV 'black' (4200SK - Roku 3) box? Which looks like this: -
Is it the NOW TV 'smart' (4500SK - NOW TV) box? Which looks like this: -
if no charge for chat then how come i have been billed 10p for both times on chat i know its not much but every penny counts in this day and age just surprised that they charged me for trying to resolve their problem seems to me that all the nowtv boxes that they are selling to customers seem to be faulty when trying to watch via tv, using my tablet i have no problem but i don,t want to watch on tablet i want to watch on my tv,can,t seem to find anybody to give me a fix though
It's standard practice for a company that provides a 'rolling subscription service' to check that the registered debit/credit card is still active.