concurrency error

[tonytheta]

I have 3 devices that can use NOW TV. Non are currently tuned in. I have checked log in times on my account to confirm this. When I try to log in using any one of the devices they all give a concurrency error. Tried switching off and restartingTV box, phone and tablet but this makes no difference.

[Anonymous User]

I am having the same problem arghh and can’t watch the football. Please help!,

[gavs82008]

@Anonymous User @tonytheta 

Do you have boost?

If not then I believe there is a “lag” of around 10 minutes before you can watch on another device. 

Personally I have boost so number of streams of up to 3 I am unaffected by this.

[Anonymous User]

Same problem here. It's been working fine this afternoon, now I'm getting the concurrency message. I've even taken the 3 month offer for Boost to try and get over the problem but to no avail. I hate this thing when it goes wrong.

[gavs82008]

@Anonymous User 

If you’ve just taken boost you’ll be best to log out your devices and log back in. That is because boost can take up to 4 hours to become active on your account, a log out and in will resolve the issue. 

[Anonymous User]

Thanks, but my point is that I shouldn’t have had to take Boost. It was saying that I was watching on my maximum (1) device which I wasn’t. 

[gavs82008]

@Anonymous User 

Trust me I absolutely get it. The reduction from 2 to 1 streams is outright bonkers, annoyingly that’s just how NOW wanted to go. Maybe to “force” people to take out boost, so they can say look how well boost is doing with all these subscribers! 

[Anonymous User]

I’ve had the same problem for months. I can only use one device at a time. I can see that no other device has been used for days on my NowTV account page yet I can’t view on more than one device, any help would be appreciated.

[gavs82008]

@Anonymous User 

If your wanting to stream on more than one device at a time all I can suggest is to take out Boost.

https://help.nowtv.com/article/what-is-now-boost

[Anonymous User]

I’m not sure I understand your answer. I subscribe to NowTV via BT and in my account page it says “you can add up to 6 devices (and watch on 2 at the same time, or up to 3 if you have Combined HD or a NOW Premium Membership).” Which would indicate I should be able to view on 2 devices now.

[gavs82008]

@Anonymous User 

If I’m not mistaken with BT your stream must be on the BT box.

Although I’m not a NOW customer via BT.

Found this on the BT forum.

https://community.bt.com/t5/BT-Sport-on-TV-Online-player-or/Watching-on-two-devices-nowtv-with-BT-TV-box/td-p/2179252

And this on the NOw help forum.

https://help.nowtv.com/article/bt-support

NOW is available on a huge range of devices. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. You can then return and watch NOW on your BT TV Box as well. You can watch live on your BT TV Box, and live or On Demand via the NOW app.

Good to knowIf you're watching on two BT TV Boxes then you can start them in any order.

[Anonymous User]

Thanks that is interesting but it doesn’t account for why I can’t watch on an iPad and a BT youview box at the same time. The annoying thing is that I had a NowTV subscription and I switched to BT so I could watch via their box but now I have this issue. 

[gavs82008]

@Anonymous User 

From how I read it is that you must stream the channels from the BT box first. Then you can stream on another device.

My suggestion to give BT a call to confirm the correct method to give you 2 proper streams.

[Anonymous User]

Thanks, I’ll test the streaming order and see if that helps

[RoyB]

@Anonymous User @gavs82008 

I have reported the description of how to get two simultaneous streams when you have Now from BT in the hope that someone will rewrite it, since it is as clear as mud, but this has not happened.

The lack of clarity is evinced by my thinking the exact opposite of what @gavs82008  thinks, as I reckon you have to start the non-YouView stream first 😢

My recipe is:-

1. If you are watching on  the YouView box, either the Now app or the BT live Now channels, then stop, exit, and wait ten minutes for the Now to notice that the stream is gone.

2. Start watching on the iPad.

3. Start watching on the YouView box.

I have no idea if what you can watch in Step 3 is the Now app only, or the BT live Now channels only, or either according to your preference. Though I would hope the latter.

@Anonymous User you will be doing us all a great service if you can try it @gavs82008 ‘s way, and then try it my way, and report back on what actually does and doesn’t work.

[RoyB]

NOTE: I was fine-tuning the above when I ran out of Edit time.
Accordingly, please refer to this improved version.

@Anonymous User @gavs82008 

I have reported the description of how to get two simultaneous streams when you have Now from BT but no Boost in the hope that someone will rewrite it, since it is as clear as mud, but this has not happened.

The lack of clarity is evinced by my thinking the exact opposite of what @gavs82008  thinks, as I reckon you have to start the non-YouView stream first 😢

My recipe assumes you don’t have Boost and is:-

1. If you are watching on  the YouView box, either the Now app or the BT live Now channels, then stop, exit, and wait ten minutes for Now to notice that the stream is gone.

2. Start watching on the iPad, or other non-YouView device.

3. Start watching on the YouView box.

I have no idea if what you can watch in Step 3 is the Now app only, or the BT live Now channels only, or either according to your preference. Though I would hope the latter.

The above is the full scenario, but you may well be able to follow a simpler scenario, depending on where you start, and what devices you use:-

Scenario 1:

If you are already watching on the iPad or other non-YouView device, then you are already at Step 2, you don’t need to worry about Step 1, and you can proceed with Step 3 if you want to watch on a separate device, but this must be a YouView device on a BT TV Now subscription.

Scenario 2:

If you are already watching Now on a BT TV YouView box, then you can start watching it on another one at will.

The thing you can’t do is to be watching via YouView, and then start watching on a non-YouView device.

@Anonymous User you will be doing us all a great service if you can try it @gavs82008 ‘s way, and then try it my way, and report back on what actually does and doesn’t work.

There have been reports that nothing at all works, but it is not clear if this is because it is true, or because people could not get their interpretation of what BT has said above to work.

[Anonymous User]

Ok, I’ve tried everything, including viewing on 2 BT youview boxes and I’ve made sure I’ve closed the app on my other devices. There is no scenario where I can actually watch on 2 devices at the same time. Can anyone advise on what to do next?

[gavs82008]

@Anonymous User 

Call BT to find out the correct method as they advertise it and should be able to provide the information for you.

[Anonymous User]

I've just come off the phone to BT and they can't help - they said I should go to NowTV support. I think the only solution is to go back to subscribing direct from NowTV  instead of via BT. However if I do that would I then be restricted to one device (unless I subscribe to Boost)? 

[gavs82008]

@Anonymous User 

Wow that’s helpful. 
It boils down to how much you really want the “second” stream.

With Boost you also get 1080p, 5.1 sound and no third party adverts on demand content.

[Anonymous User · Accepted solution]

Thanks, and sorry for all the question, but with a "normal" NowTV subscription can you watch on 2 devices?