Hi @Anonymous User
I have already found the information for you. But before you try and use the info can you go to the my account section in the now TV app and doublecheck that you are logged in with the same username that you use the login to your account on a PC. A now TV account is linked to a sky ID and it is possible to have multiple sky IDs so you could have accidentally set up two different accounts.
You could also try signing out of the now TV app and signing back in again.
Once you have tried both of these steps I will gladly give you the information to access maintenance/recovery mode, but I don't like giving the information out unless everything else has been tried first because of how dangerous it can be.
I look forward to your reply
@Anonymous User wrote:
Hi I have signed out and signed back in on my tv to make sure it's the same as on my phone but it's still not working
@Anonymous User
Thank you for doing that.
Please read the information below very carefully
The following info On accessing recovery/maintenance mode is taken from Youview's website. If you wish to go to the page on their site. Click here. I would recommend making sure your box is connected to the Internet first before attempting to access maintenance mode.
TalkTalk Device Model(s): DN370T, DN372T, DN360T
- Turn the power on using the switch found on the back of the set top box.
- Press the front panel stand-by button.
- Very quickly press and hold both the channel +/- buttons together.
- After displaying the initial start screen, the box should enter maintenance mode.
Upon accessing maintenance mode you will see five options
- Software Reset
- Factory Reset , keep recordings
- Factory Reset, delete recordings
- Internet / USB recovery, keep recordings
- Internet / USB recovery , delete recordings
Youview recommend that you try the least severe option first. The least severe option is "factory reset, keep recordings"
Before you attempt any of these options I would just like to remind you again of how powerful maintenance mode is and therefore how dangerous it can be. Do not turn off your box at the mains or otherwise. While it is performing one of the recovery/maintenance tasks. Doing so may break your Youview box beyond repair.
Also does now TV work, for you on other devices. If it does the net means you definitely have an active pass
I hope you sort out your problem
And let me know how you get on.
Kind regards
Commanda6
PS if this does solve your problem. Don't forget to Mark this post as an accepted solution.
