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Anonymous User
Not applicable

‎07-05-2020 16:29

can't get now tv on new LG tv

I've just bought a new LG tv but can't add new device on my account and when I go to the app on the tv it doesn't let me sign in.

 

If anyone else has had this issue and resolved it, please let me know

 

TIA

  • LG
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2 REPLIES 2
Anonymous User
Not applicable

‎07-05-2020 16:41 - edited ‎07-05-2020 16:41

Yes having same problem. Keep saying it doesn’t recognise username and password yet still works on iPad. Tried resetting password but link expires before I can reset. Can’t call or live chat NowTV. Just sent email and waiting for response.

fustrating! we have new LG TV too.

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schnapps
Legend 5
Legend 5

‎07-05-2020 18:24

In response to Anonymous User's comment

Hi @Anonymous User @Anonymous User 

 

I don't own a LG Smart TV so i won't be much help sorry.

 

Firstly what i would try is go to My Account > Devices whilst logged in on here to make sure you have a spare device slot.

 

Then i would try deleting the NowTV App (even if it's a new television) and reinstall a fresh App from your television Apps Store.

 

Once the App has been downloaded and ready to go, unplug the power at the mains on your television (give it a minute) then power back up and try and sign into the App.

 

 

Hopefully an LG Smart TV owner who has come across this problem before will offer you some further advice.

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