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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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My tv issue on roku

Hi I’ve recently got a issue with the new tv app on 2 different roku boxs... the issue is when you try accessing the my tv section of the app. It crashed, ive done everything  restart rurned both boxs off for a few mins even reset the box and manuall...

Now TV app on BT

When I watch Sky Sports on Now TV the sound constantly cuts out. I'm a BT TV customer but I subscribe to Sky Sports direct through Now TV, so that means I'm accessing the channels through the app rather than the BT TV guide.  Does anyone know if I ca...

Resolved! No 5.1 on LG WebOS (or AppleTV)

I am using NowTV on the WebOS on my 2020 model LG 4K TV. I have subscribed to the “Boost” package. The TV is connected to my AV amp using optical, and other apps are working fine with 5.1 sound. However, watching “Das Boot”, which is advertised as 5....

Log in

Over the weekend I lost the sound from my Now TV box so had to log in to the app on my Roku Express box and I got an e-mail explaining I was on a 7 day trial - I’m worried I’m going to be billed twice this month for the same services

Unknown page error

Set up a nowtv account last week. App works fine on my phone but after signing in via the app on my LG smart tv when I try to watch ANYTHING it just loads briefly then the message ‘unknown page error’ appears. No internet issues, ive even connected i...

Roku Streaming Stick+ or Now TV

Hi guysI've binned my Sky Sports sub and have just got a 3 months or Sky Sports on Now TV for £20 a month. I notice that they now do have a proper HD option of accessing Sky Sports with an extra £3 a month (Now TV Boost) but it's only on certain devi...