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Set top boxes & Smart TVs

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FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Resolved! Problems with new NOWTV app on Apple TV 4k

I have 3 x Apple TV 4k. I have downloaded new app on each Apple box. Signed out of each NOW TV . Gone into manage devices & reinstalled them. All worked when I did it but now its telling me to sign out but can't make any amendments because I've reach...

Resolved! Now TV on TalkTalk - log in error

It a weird one. TalkTalk box (DN372T), go to nowtv app, entered the email address and password used to set up the nowtv account (I know these work as I can log on here) and it flashes up a capatia series of characters to prove I'm human. I enter thes...

Now TV - "Unable to load video"

I have a Samsung smart TV and until recently I've had no problems with Now TV. I also have the raft of other streaming services (BBC iPlayer, YouTube, Netflix, ITV Hub, etc.) which continue to stream without any issues. However, I now have a problem ...

5.1 Audio stopped working

Signed up for boost a few weeks back and 5.1 audio has been working seamlessly via the Now TV app on my Sony Android TV. Stopped working yesterday, everything set up correctly but will only playback in Stereo. Outputting to my receiver via HDMI arc. ...

Resolved! Poor stream quality

The stream quality has recently gotten so bad it's unwatchable. I've got an LG CX and i'm getting about 75mbps download speeds and whereas my  stream quality used to be 7000 odd it's now down to around 4000 even though i'm paying extra for nowtv boos...

Poor picture quality since October 2020

Have a black Now TV box. Have updated the router IPs and checked the wifi speed and these are all good. Have obviously tried rebooting everything too. I can watch everything clearly except Now TV(e.g. BBC iPlayer and Netflix is fine etc). I pay for 3...