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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Sorry, Now TV is currently unavailable

Have an LG Smart TV and so far (since 07/20) had no issues with Now TV app. But yesterday and today have had the message “Sorry, Now TV is currently unavailable”. Deleted app, reloaded and this time it loaded, but all programmes apart from news said ...

Resolved! Viewing Stopped - Something's Gone Wrong.

So I've been having this issue on my device now for over a week and it's really starting to get frustrating.  Whenever I choose to stream to any of my 3 Chromecast devices from my mobile app I just get the 4 spinning circles in the middle of the scre...

Some programmes not loading

Having issues watching NowTv on Smart tv (LGTV - newer model with support for NowTV) Both yesterday and today. NowTv app loads but when a programme is selected some load fine but others just not loading. Have switched off tv to clear the cache but ma...

NowTV app on Samsung Q70 smart TV

The Now Tv app works fine on my Samsung Q70  TV apart from when I watch an episode of something (say season 1, Epsiode 1), and select "maybe later" it will randomly leave the programme that I've just watched in the same place in my continue watching ...

Chromecast 2020 and indefinite buffering

Hello, just recently picked up the new Chromecast 2020 with Google TV+controller. Every hour it seems to just buffer indefinitely. Other apps work fine and this issue seems to happen with NOW TV only.  Not entirely sure how to fix this, I've reset ro...

Sound quality

On any film or recorded episode now tv sound stutters. It’s fine with live tv but with everything else it stutters continually every 2 to 3 seconds. Completely unacceptable service. Please advise why this is happening and how to fix it  

Device No Longer Supported!

Been watching NowTV for about 2 years on a 2015 Samsung smart TV. No issues. Today, NowTV decides it cant be supported on the bull!!   I'm not going out spending several hundred pounds on a new TV just for NowTV.....and do they reali...