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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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movies not loading on LG TV

I have been able to watch movies via the nowtv app on my smart LG TV until today.  The app loads ok, i can select cinema pass but as soon as i choose a movie to watch nothing  happens other than the coloured dots go round and round.  All other apps l...

BBC iPlayer & Sounds won't load

Using my NowTV stick, if I click on either BBC app it goes to Loading and then returns error message screen saying "there is a problem, usually intermittent, try again later". Well, I've been trying for days and it never gets past that screen. Have d...

Unreliable service

I've loaded NOW TV on both my PS4 and LG Smart TV and experience ongoing technical problems - even with a 200mb internet line: App crashes (PS4 and LG TV)Subtitles show randomly when I want them all the time (PS4 and LG TV) Immensely frustrating as t...

Screen on zoom

I have just started with now tv so my kids can watch Gumball. We had one day of watching it and now the screen is zoomed into one corner and you can’t watch it properly.I can see on the forum that others are having this issue. how do I actually speak...

Resolved! Recently added movies will not play

Hi tried to watch several new movies (jo jo, lighthouse, invisible man, bloodshot) on my LG oled as well as via the Xbox series x app. They will not play. The circle appears and nothing happens. If I press pause the play bar appears and there is no m...

Apple login forbidden (1610) error

Hi Trying to log on Apple TV with NOW TV log details (not Apple ID) keep getting the above- NOW TV sign in faliureApple login forbidden (1610) I purchased a day pass on the NOW tv website (not on Apple TV) and the App works on mobile and laptop with ...

NowTV not working on TV

Hi. as of this afternoon my TV (LG smart tv) won’t play any movies or anything other than the live channels. Ive been stuck with the spinning balls for about 10 mins whilst trying to watch Dr Sleep on movies. I’ve already done the following: reset my...