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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Now TV - "Unable to load video"

I have a Samsung smart TV and until recently I've had no problems with Now TV. I also have the raft of other streaming services (BBC iPlayer, YouTube, Netflix, ITV Hub, etc.) which continue to stream without any issues. However, I now have a problem ...

5.1 Audio stopped working

Signed up for boost a few weeks back and 5.1 audio has been working seamlessly via the Now TV app on my Sony Android TV. Stopped working yesterday, everything set up correctly but will only playback in Stereo. Outputting to my receiver via HDMI arc. ...

Resolved! Poor stream quality

The stream quality has recently gotten so bad it's unwatchable. I've got an LG CX and i'm getting about 75mbps download speeds and whereas my  stream quality used to be 7000 odd it's now down to around 4000 even though i'm paying extra for nowtv boos...

Poor picture quality since October 2020

Have a black Now TV box. Have updated the router IPs and checked the wifi speed and these are all good. Have obviously tried rebooting everything too. I can watch everything clearly except Now TV(e.g. BBC iPlayer and Netflix is fine etc). I pay for 3...

Best device to watch football

Hi Trying to find the best possible way to watch the football on skysports without locking myself into an 18 month sky contract. I've tried to watch the game at the weekend on ATV - quality was very grainy and same goes with the Sony TV app. Have now...

Where is live TV ?

I have just moved from virgin media where they had dedicated fibre out of the road straight into a Tivo box into which I plugged the TV. Although the brand new TV has all the apps I need & more including Freeview , I  can only access streaming servic...

Resetting devices

I have accidentally deleted my main bt youview box from my device list and am now getting a message saying device limit reached can't add until next month it's this box that I really need to use as I pause and record channels on it is there any way a...

Unable to login in Roku app

Hello, I am with NowTV and broadband since a week and I just got a new Roku Streaming device. Trying to login with my credentials, I was unable to login because the NowTV app in Roku was not allowing me to type the whole email address, the maximum th...