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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Sky Sports News on Apple TV

Can anyone clarify this? NowTV advisor I chatted with had no clue. I have active Movies, Entertainment and Kids passes and understood you could watch Sky Sports News with any of these, without having to buy a Sports Pass. It works fine on my Samsung ...

Now not Open on BT Box

I have a BT Box Youview one that is said to be ok  DTR-T2100.  I activated Now on the box and watched a couple of episodes on a show.   I went to watch some more yesterday and again today.The app opened to a nice spinning wheel and close again.  So t...

Subtitle issues on Fire Cube

Does anyone else have an issue with subtitles? They work fire for 1 episode or 1 movie, but when I want to watch a 2nd ep or movie the subtitles do not turn on, I have to force close the app, clear cache and restart every time to get them to work. No...

Fire Cube NowTV App unavailable?

Hi. I’ve just subscribed thinking my Fire Cube would definitely have the app and yet it’s nowhere to be seen. it’s also nowhere to be seen as an app on my Virgin box either.  I have an old Sony Bravia smart TV and that doesn’t have it either. I even ...

Can’t find app on JVC fire TV

States that JVC Fire Edition 4K TV should have the now tv app but I cannot find it on mine. I have tried updating the software but this has made no difference anyone else having the same issue?

Holzzz by Advocate
  • 29 replies
  • 16 thanks

New Apple TV App Not Working

Hi  I recently updated our Apple TV app as the old one is being discontinued. Now when I try to watch anything all I get is a blue spinning circle and sometimes an error message will follow.  We have a static (UK) IP address and we have had problems ...

Resolved! Now app no longer working on Roku. No video

I have had and been using a Roku stick for several years, and have had a nowtv device in another room. We updated the nowtv device from the white box, and have no issues with the new interface (well, no technical issues. It is now impossible to find ...

Now TV football steaming problems

I have spent a few hours today doing all the normal things to sort the streaming problems I'm having with Now Live TV football on my new Samsung telly, and I was having the same problems with my old Samsung telly losing the stream every 10 minutes so...