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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Roku - Cannot access “My Account”

I undertook a log out of all devices and changed my password process to stop unauthorised access. When I now try to log in on my Roku devices on the My Account section of the Now app I get the message Unknown Page Error. Somethings not right - give i...

Resolved! concurrency error

I have 3 devices that can use NOW TV. Non are currently tuned in. I have checked log in times on my account to confirm this. When I try to log in using any one of the devices they all give a concurrency error. Tried switching off and restartingTV box...

Firestick app - frame rate matching?

Hi all, just wondered if it’s a bug in the app or firestick itself. However, even with frame rate matching set to on, the now tv app plays at 60hz instead of its native 50hz. amazon and bt sport apps automatically change their refresh rates to the co...


I have recently bought a new OLED TV ( LG ) quality is amazing especially the UHD Attenborough stuff - I am accessing Sports through Roku Now as there is a strange issue with motion if I use the LG`S Now tv app ( I also have Boost for HD ) I am think...

Pause Live TV on Apple TV 4K

Sorry this is a double post (I put it in the Update Apple TV App thread originally) Is anyone able to pause live TV on Apple TV? The device is listed as one able to pause live TV but the UI on live streams just shows now and next rather than the tran...

Panasonic TV App Development

Any Now TV developers please answer! Is an app being developed for Panasonic smart TV's? If so when will Now TV become available as an app for Panasonic smart TV's? I have a playstation running now tv however it noisy is not ideal as I would much pre...

Set up on you view box

Hi I have a you view box which was set up to watch sports with my late husband's account.Now I have my own account the box offers me the choices menu and then asks me to choose a package.There is no option to enter my log in details.Can anybody help?...

Concurrency stream error

I’ve tried to watch nowtv on my YouView box only to be told I have reached my maximum number of streams. Looking at my device list then I haven’t used any of the others for at least 2 months and all are turned off. How can I find out which devices no...