We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs.
Choose your device to see a list of FAQs:
Apple TV
LG Smart TV
Chromecast
YouView
Roku
So for quite a while now (6+months) we've had poor picture quality with streaming dropping out and sometimes pausing. All devices at home are hard wired into a gigabyte ports on the local area network. The 1GB internet connection is provided by Virgi...
We’ve made a few improvements to our home screen on some devices, so you can get to the shows, movies and sport you love even faster.
You can check out our new home screen on these devices:
PC/MacGames consoles (PS3, PS4, Xbox)Smart TVs (see if you ...
I have been watching the italian series - Miracle.The first 2 episodes were in italian with english subtitlesThen, overnight, the subtitles disappeared, and the programme was dubbed in bad American.I cannot find a way to turn off the dubbing, and rev...
I am able to login to my NowTV account on the web, but I cannot login on my TV. It keeps saying it doesn’t recognise the user or password - I am using the same details on the web with no problems.
On the Samsung app?! First one I've had forced upon me so let's just nip this in the bud, we all make mistakes, but NO we are not going to do this are we Now tv?We do not pay a subscription fee for adverts/trailers
Hi, I am receiving the following message on one of our 5 TV's: Could not register device. Maximum allowed registered devices exceeded. The devise list in my account has been showing as empty for around 4 days now with 6 vacant slots, despite NowTV...
My Apple TV is suddenly showing an error message “Auth Error Error authenticating your device!” I’ve noticed this mentioned previously in the forum but there wasn’t a resolution I could see. I’ve tried turning Apple TV on and off. I’ve also restarted...
So the old version of the app was perfectly fine but the new version has a permanent camo watermark across the entire screen. It’s the most annoying thing ever. The NowTV support didn’t know what it was and couldn’t help. Has anyone else got this? It...
Hello there, new to NOW app I am using NOW app on my LG UK6500 with LG SN8YG sound bar But I don't get any 5.1 signal to my soundbar. I already change setting to Surround Sound on NOW Boost setting and force DTV Audio Setting to Dolby Digital. Still ...
