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Set top boxes & Smart TVs


FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
  • 5 replies
  • 8 thanks

Quality loss

So for quite a while now (6+months) we've had poor picture quality with streaming dropping out and sometimes pausing. All devices at home are hard wired into a gigabyte ports on the local area network. The 1GB internet connection is provided by Virgi...

Updated home screen!

We’ve made a few improvements to our home screen on some devices, so you can get to the shows, movies and sport you love even faster. You can check out our new home screen on these devices:  PC/MacGames consoles (PS3, PS4, Xbox)Smart TVs (see if you ...

Karl-F by Community Manager
  • 53 replies
  • 55 thanks

Did I just get an advert...

On the Samsung app?! First one I've had forced upon me so let's just nip this in the bud, we all make mistakes, but NO we are not going to do this are we Now tv?We do not pay a subscription fee for adverts/trailers  

Lindzi by Elite 2
  • 19 replies
  • 45 thanks

Auth Error on Apple TV

My Apple TV is suddenly showing an error message “Auth Error Error authenticating your device!” I’ve noticed this mentioned previously in the forum but there wasn’t a resolution I could see. I’ve tried turning Apple TV on and off. I’ve also restarted...

Apple TV 4K watermark

So the old version of the app was perfectly fine but the new version has a permanent camo watermark across the entire screen. It’s the most annoying thing ever. The NowTV support didn’t know what it was and couldn’t help. Has anyone else got this? It...