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Set top boxes & Smart TVs

Discussions

FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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Can't cast

To TV sony kdl43wg663The inbuilt cast works with Youtube, amazon prime etc. When I pull up a TV show on the Now app, the cast button is grey.What are my options? Thanks

Poor quilty picture

Having waited over 1 1/2 hours to talk to tech help on this site can anybody help?I have a Talktalk  4K TV BOX with Now TV app.Fibre broadband 150 megabits/secondAll tv programs picture quality ok but  Sky sports on Now TV picture very poor.Used to h...

Support for Philips smart TVs

When is support running NOW App on Philips smart TVs going to be released?  I have a 2021 Philips 43PUS8546/12 model which runs Android R, with the latest update (TPM211EA_101.000.178.222).  The Google App store on the TV has nearly all popular UK st...

NowTV app no longer working on Apple TV

As of Sunday, NowTV app no longer working on my Apple TV 4th gen.  tvOS 15.6, I’ve deleted the app and reinstalled, it just continues to prompt “Sorry, NOW is currently unavailable.  Please try again later” with a Retry button underneath 

Can't unlink old Now account on Sony

My Sony TV has stored my old Now account from 2 years ago. It keeps reverting to it even though I have overwritten the logins with my new ones every time I have switched on for the last 4 days. I have tried changing it in MyBT too but that has an une...

Resolved! Too many devices

Watching Now on Apple TV and it won’t play anything, been like it for days. If I go to the app on iPad and try there, I get a too many devices error. I can’t remove devices in my account, the last time I used my iPad for NowTV was January. Has this B...