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Set top boxes & Smart TVs

Discussions

FAQ - Set top boxes & Smart TVs

We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku

Simon-J by Community Manager
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VSF:SHAKA_ERROR_3015

I was watching a show and it suddenly stopped I can't watch now tv anymore when I click on a show it loads for a while then an error saying Oops something went wrong and the error code VSF:SHAKA pops up I already tried deleting it doesnt work

New Episodes Not Playing

I have been encountering this issue for a while. Whenever a new episode of a series becomes available and is added to my Continue Watching, the episode will not play for a day or 2, sometimes longer. You press play, the blue ‘buffering’ circle comes ...

Samsung Smart tv voice search

Hi, i've bought a 2022 Samsung smart tv and the Now app works perfectly except it's very difficult to search for programmes/films other than manually i.e. the voice search on the Samsung remote doesn't work on Now. When the episode showing on Continu...

Adding Tv device

I’ve just signed up for Now Tv on my iPhone but when I try to watch something on the Tv it doesn’t think I’m a member so I don’t know how to add it as one of my devices. On my account it says my Tv is one of my devices used last in 2021.

Resolved! Boost and the apps!

I find myself billed for Now Boost but currently am not using cinema sports etc but mostly watching apps such as iplayer, netflix and amazon prime.  If I get rid of the Boost will this affect the quality of streaming of these apps or does Boost only ...