FAQ - Set top boxes & Smart TVs
We've compiled a few of the questions you've asked us about using the NOW TV app on Set top boxes & Smart TVs. Choose your device to see a list of FAQs: Apple TV LG Smart TV Chromecast YouView Roku
Discussions
Apple TV 4K
When is this appalling app going to be upgraded?All the other TV apps are bang up to date apart from NowTV’sI keep asking the question on NowTV twitter support and it’s just ignored time and time again !
Resolved! No Catchup on the NowTv app
I have just realised that tghere is no catchup section in the NowTV app on my smart TV. The differences between the app and the NowTV box seem to be quite a lot, especially the layout. Is there any reason as such for this? Thanks
Resolved! NowTV app ok Samsung Smart Tv stops mid stream
The app on my Samsung Smart TV just stops mid stream and returns to the show's menu. It's not an issue with my broadband, the app has only started doing this the last few days. Any ideas on how to fix it?
NowTV not available
I had to reset my Samsung smart tv the other day after talking to a samsung help person, and now when I launch the Nowtv app it says that it is not available now, and that's it. Now TV on my Nowtv box is working fine, so what has gone wrong withe app...
Now TV unable to login using new LG Smart TV
Hi, I just received a new LG Smart TV which I picked because it said Netflix, Amazon & Now TV we’re all pre-installed. I can login and watch Netflix and Amazon but Now TV just shows a screen with no option to login. I’ve seen other people with this i...
"Sorry, something went wrong" Error and Other Outstanding Issues
Hi, We have numerous issues with NowTV using a Roku Express 3900EU device - we have 3 of them with the same issues - it can't be us. We have a good solid fibre connect which is never overloaded, other streaming services have no issues, even 4K conten...
Resolved! Lenovo Smart Display
I just bought a Lenovo Smart Display, but can't cast from my iPhone NowTV app to it. When I originally connect it all looks fine - there's a splash screen with an advert for Oceans 8. However, when I try to play anything it looks like it's loading ...
Lg tv
My LG tv is showing "close"screen in the app but won't move on
Entertainment not showing up
I have a bt box which and just been set up and on my now tv app all I can see is movies there’s not even an option for entertainment or catch up. It’s driving me insane i always watch catch up on there. Can anyone suggest why there’s no entertainment...
Unable to access entertainment content
For the past few days I have been unable to access any entertainment on now tv app through smart tv. It all comes up on the home page but doesn’t allow access to individual episodes for shows. I currently have a weekly sports pass that I have bought ...
