Youview gets stuck on movies and won't play past zero

[Anonymous User]

I'm using now tv movies on a Youview box and it won't play past 0:00. I choose a film and watch now, it looks like it's playing but just stays at zero. No it's not paused!

The navigation etc works and I can play a film in iplayer on the same box so there is no issue with the Internet connection. My now account and devices are all fine and it worked before. I've tried a full reset of the box and it's still the same.

[schnapps · Accepted solution]

@Anonymous User

A bit of a long shot, but try rebooting your Router, i know you internet is working but for the sake of 5 minutes of your time its worth a go if you haven't tried yet.

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. I'm sorry to hear you're having issues with your YouView.

Have you tried the step supplied by @schnapps?

On top of this could you try a power reset? 

Power resets can fix errors within the router or the YouView box.
- Power off the YouView Box at the mains and unplug all the cables
- Power off the Router and wait for 30 seconds.
- Restart the Router, plug in the YouView box and reconnect.

Please let us know how you get on.

Thanks 🙂

Rob

NOW TV Team

[Anonymous User]

Don't know if it's a couple of days rest or resetting the router but seems to be okay now, thanks!