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Anonymous User
Not applicable

Youview box

My youview box does not play NOW TV content. It looks like it loads and then blank screen..... Any ideas why

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Out of curiosity what is the model number of the Youview box and who is your ISP ?

 

If you are not a BT TV customer who subscribe to the NowTV bolt on packages directly through BT, i am assuming you are attempting to access NowTV via the App and not the main Youview TV guide ?

 

I am guessing you have tried the basics such has remove the Ethernet cable on the back of the Youview box, reboot the Router and Youview box and re connect the Ethernet cable, plus check for software updates on the Youview box ?

 

Also perhaps try a different HDMI port on your television and HDMI cable on your Youview box (if you are using a HDMI external switch box, bypass it).