Wot No TV

[Petetoon]

I have an LG smart to and NOW TV has stoped working. ( 1 month). Refund? Fix?

[redchiz1]

Is NOW TV working on other devices? Try rebooting/resetting and/or deleting and reinstalling the app on the TV. Have a look at this also:

https://help.nowtv.com/article/problems-with-now-app-on-lg-tv 

If all else fails, get in touch with the support team by clicking on the green Chat online button near the top of the page here. 

[gavs82008]

@Petetoon 

To follow up from @redchiz1 you could try doing a factory reset to the TV.

[RoyB]

@Petetoon 

Now works fine on my two LG TVs, a GX and a Nano.

So no generic issue there deserving of a refund for you 😢

But what model of LG TV?

Who is your ISP?

And please can we have a more complete description of ‘stopped working’ - what does it do instead of working?

[Petetoon]

Worked it out. TV had lost its Wi-Fi connection. Which happens a lot, no other apps affected. 

[RoyB]

@Petetoon 

Good for you!

But are you saying that other apps worked fine without WiFi, or that Now was the only one to lose its connection, or what?

[Petetoon]

NOW was only one to lose connection but all fixed now. More a problem with LG tv than anything else.

[RoyB]

@Petetoon 

Thanks.

How odd, though, as I’ve never had anything like that. But mine are both 2020 sets, so maybe this is an issue with a different model year? AAMOI, what’s the model number?