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joseph71
Occasional Poster

Why is nowtv limited to SD quality on Youview?

I've been using the nowtv movies on youview, and was surprised to see that the service is only in Standard definition (SD). A quick check of compatible devices shows that the service is in HD 720p quality on other platforms. Why then are Youview users only given SD quality streams?

There's no question that Youview is capable of streaming HD up to 1080p ( see Netflix), also BBC streams live and ondemand at 720p 50fps through iplayer and the BBC apps.

As HD streams have been made available on all other nowtv compatible devices, surely nowtv should deliver the same service to its users on the Youview platform? After all we pay the same money to view nowtv movies but are offered an inferior service in return for no good reason.
Why does my money get me less on the Youview platform? Are Youview customers not as valued as those using other platforms?

It would be great to hear from nowtv that a 720p HD service is planned on Youview. At present it seems discrimentary, not good public relations. Surely happy customers are what you should be aiming for?
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joseph71
Occasional Poster

Re: Why is nowtv limited to SD quality on Youview?

The sky store app is HD 720p on Youview. Why is nowtv movies stuck on SD quality? Is there an upgrade planned? There are no rights restrictions ( as with sport and entertainment) to stop movies from being streamed in HD 720p?

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Rob-T
NOW TV Team (Retired)

Re: Why is nowtv limited to SD quality on Youview?

Hi @joseph71

 

Thanks for getting in touch with us. 

 

As you mentioned, YouView NOW TV content can only be offered as SD currently. There are no current plans to develop this but it may be something that's explored in future.

 

I do understand this may not be the ideal method of viewing content for your needs. You may find one of our other supported devices suit this better.

 

I apologise for any inconvenience it's caused you.

 

Rob

NOW TV Team

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BicBasher
Scholar 5

Re: Why is nowtv limited to SD quality on Youview?

Worth noting @joseph71 that the Sky Store app is being removed from YouView on November 30th.

Networking Spec - ISP: TalkTalk VDSL2 @ 76mbps | NOW TV Smart Box 4K wired connected, NVidia Shield 2017 using Chromecast Built-in, Sony Xperia E5 (Android Marshmallow), Fire Tablet (2017 edition), Dell PC with Windows 10 Home Edition using the Now TV Win 8.1/10 App.
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