11-05-2018 17:16
25-05-2018 7:05
I have the Samsung UE55JU6500.
I too get the blank white screen when I open the NOW TV app.
I have found that if I access the NOW TV app after locating it via the ‘smart hub search’ it will work just as other users have described when they press ‘exit’ on their Samsung remote, blank white screen for a second, then the app loads as normal.
Not ideal, but preferable to purchasing a NOW TV stick.
25-05-2018 21:14
On a 9000 series Samsung - only use the "normal" remote and we have the white screen of death anyway.
Going to try the exit and restart thing to see if that sorts it out in a bit.
It is really getting annoying!
24-05-2018 20:22
25-05-2018 21:02
I'm getting the white screen too but more annoying is that subtitles no longer work! Not much good when you are partially hearing... well done to whoever rolled this update out!
29-05-2018 11:56
25-06-2018 21:40
I get this problem too. Have worked out by exiting the app and re loading it it will work. Plus when I pause mid way in a program and return later it does t register where I bookmarked and either resumes at the beginning or an earlier point in the program. Tried chatting on web chat but issue not resolved.