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GmH
Occasional Poster

White Screen when opening App on Smart TV

Up until yesterday (10th Apr 2018), everything was running ok.
Since then, when I load my Now TV app on my Smart Samsung UE48JS9000 all I get is a white screen.

I solved this the first time by completely unplugging the TV. When I plugged it back in and turned it on, Now TV loaded correctly and I watched a programme.
I then exited The Now TV app

Then a few hours later I had time to watch the next episode, so I opened the app again, and got the white screen again.

I don't want to unplug my TV every time I want to watch something on my Now TV app.

Also, it is a preinstalled App, so my TV will not let me delete it and reinstall it.

I am also on the latest version of the app.

Has anything changed since 10th April that will cause this ?
Was there an update that has caused this ?

Has anybody managed to find a way around it that does not include unplugging the TV?

Thanks in advance
25 Replies
GmH
Occasional Poster

Re: White Screen when opening App on Smart TV

Further to the above.
I'm seeing multiple TV devices for the same TV in my account.
I've deleted all bar the last one, but it still gives me a white screen.

I am not at my device limit
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AvG1
Contributor 1

Re: White Screen when opening App on Smart TV

Just to say my Samsung TV has started doing this too - same model as OP (J Series 9000)

 

Sounds like a bug in the update... anyone from NOW TV monitoring this??

GmH
Occasional Poster

Re: White Screen when opening App on Smart TV

Sounds like a bug if there's more than one with the same issue on the same TV
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Shellya
First Poster

Re: White Screen when opening App on Smart TV

I am having the same problem on my smart tv.  How can I repair this?

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AvG1
Contributor 1

Re: White Screen when opening App on Smart TV

Just wanted to share an update on this - so I tried reseting my Samsung SmartHub via the TV settings, this cleared the issue however its more than a bit annoying as you have to reenter your account details for any apps you use (NowTV, Netflix, Amazon...).

 

So this fix lasted about a day until I tried going back into NowTV this afternoon and again presented with the frozen white screen - nothing happening at all. Rather than attempting to reset my settings again I played with the remote and just hit the "Exit" button on the black Sammy remote. This seems to force the app to actually quit and I was returned to the regular TV channel I was watching. Went back to the NowTV app and it loaded sucessfully second time round - you still see the white screen for about a second but then the little wheel shows up and the NowTV app loads.

 

My guess is the updated app is a bit glitchy, sometimes the app will hang with a white screen, other times it will load without fault. If it hangs try hitting the Exit button on the remote whereby it should return you to TV mode, afterwards try and load the app again and hopefully it will behave - this seems to work for me so far...

 

Good Luck!

GmH
Occasional Poster

Re: White Screen when opening App on Smart TV

I will give this a try.
It will be interesting to see if you have to do this every time you switch the tv on.

My way of unplugging had to be done each time
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GmH
Occasional Poster

Re: White Screen when opening App on Smart TV

Clicking on the Exit button on the normal remote works for me as well.

So it looks like I need to use the normal remote until this is fixed, as the smart remote can not pass the white screen either way.

It's not a fix, but a work around at the moment.
A14n
Contributor 1

Re: White Screen when opening App on Smart TV

I don't even get a white screen on my series 6 TV. It comes up "now TV loading" with the circles spinning for a few seconds and then goes back to the main screen. Been like it since the update, tried resetting smart hub and everything... Dunno what else to do 😞
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roberto1959
Contributor 1

Re: White Screen when opening App on Smart TV

This is happening to me on my Samsung, and it looks like a glitch with the app. Quite annoying when trying to watch a live event. I wonder if now tv will fix this soon?

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