11-05-2018 17:16
13-05-2018 18:30
This is happening to me on my Samsung, and it looks like a glitch with the app. Quite annoying when trying to watch a live event. I wonder if now tv will fix this soon?
16-05-2018 10:56
Thanks for getting in touch with us here at NOW TV.
We’re sorry to hear about the issues you have encountered with your Samsung Smart TV.
In order for us to investigate this further, can you please provide the following information so we can report back to our tech team;
Thanks,
Karl
16-05-2018 12:15
19-05-2018 24:01
I’ve been getting this exact problem the last few days on my Samsung UE55JS8500
22-05-2018 8:57
Hi All,
Sorry for the issues you continue to encounter with NOW TV on your Samsung device.
We're actively looking into this issue and we're just after some more information.
Can you please let us know what IP Address your Smart TV is connected too and can you also let us know what happens when you try to launch BBC Iplayer?
Thanks,
Karl
28-05-2018 17:39
Hi,
I have a 65" JS9000 9 Series Curved SUHD 4K Nano Crystal Smart 3D TV and have the same issue. My TV is upto date and other apps such as Amazon Prime, BBC iplayer are all working well. Please help resolve this issue.
Thanks,
Narayanan
28-05-2018 17:51
Hi @Anonymous User
A member on here reported this morning that they had success with resolving the white screen bug on the nowtv app on their Samsung Smart TV by going to My Account > Manage Devices where they had two identical Samsung TV device listings and by removing these two devices on their list seemed to have sorted it for them.
More info here which might not be relevant in your particular case,
If you Manage devices does show two duplicate Samsung TV's and you can't delete both of them due to one device swap per calendar month, then have a word with live chat on the link below and ask them to remove the Samsung TV devices on your account.
23-05-2018 13:08
I too had problems last week with the app on my Samsung Tv.
There must have been an update as it told me to re login.
I did , then was informed I had too many devices, so I then had to remove it and then re add the device which was anoying.
The app on the tv does work but the subtitles don't appear now, despite the option selected.
Not happy at all and I sent a message via Facebook page to Now TV.NOT EVEN A RESPONSE 😞
24-05-2018 10:28
Hi All,
Sorry again for this issues you have experienced with the NOW TV app on your Samsung TV.
Can you please let us know if you are still experiencing the white screen issue?
If you are can you let us know if nothing happens after the white screen loads up? Do you see a constant spinner?
Thanks,
Karl