Hi all I know this question has been asked in a round a bout way since the update on the 10th of May basically broke this previously working app on my 2017 Samsung UE40MU6400 but as of today 1 June it still isn’t working and to be fare I have paid for twenty days of so called service that I have not received! I have gone through all the options to get this app working again on my TV but none have worked, I noticed that there were a few posts with various forum members saying the same regarding their Samsung TV's would not start the NOW tv app but the activity on those posts has stopped so could I ask has anyone got any positive feedback from NOW tv or are they just not bothered in fixing it?
Thanks for replying to this thread, I to think there is a breach of contract as we have paid our money for them (NOW tv/SKY) to supply ourselves with a means of watching their services and in not doing so must be in breach regarding consumer laws but I am no expert! After a few days of this happening I recalled that I had bought a now tv box (the old white one) as it was cheaper buying that at the time than just getting a 3 month pass ( the box come with a 3 month pass included and was heavily discounted) so I thought "until the tv app is fixed I will set up said box and watch that way" guess what it would not connect to their services after it was updated, so call me a cynic but are we being pestered to buy SKY or a newer box as it has been more than 3 weeks without service! And without sounding like I am ranting on did anyone notice that the NOW tv forum changed not long after the 10th May (i.e. day zero when the app went up that smelly creek without a paddle!) where it used to show a sub section for smart TVs it now no longer has that. Strange that.
Cheers all for looking at this thread and replying.
I now get the same thing with mySamsung TV. When I load the Now TV App from SmartHub, it is a pure white screen
I did see a forum post that said to go into your account and then "Manage Devices" to see if the TV is duplicated. This was the case so I deleted one of the two and it startd working. Now, not working at all even if I delete the TV as a device completely.
This is poor and needs addressing. I've gone for the 14 day free trial of the movies but to be honest, if this is what it is going to be like, no thanks Now TV!