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DavidBrent
Mentor

Re: Watchlist disappeared

@Simon-J nope, still not there after a few emails back and forth. Not heard anything for a week after being told it was sent to next line support so I emailed again yesterday.

DavidBrent
Mentor

Re: Watchlist disappeared

@Simon-J Ok, so after a few emails back and forth where I supplied screenshots and a video of the issue, I had an email on 26/11 to say a new release should fix this issue and it was due to be launched around 30/11.  Just gone on the Now app on my YouView box and the watchlist section is back, so that's a result!

DavidBrent
Mentor

Re: Watchlist disappeared

@therealhakdaddy @SueS @RoyB @EilishB @Simon-J , so after a few emails back and forth where I supplied screenshots and a video of the issue, I had an email on 26/11 to say a new release should fix this issue and it was due to be launched around 30/11.  Just gone to the Now app on my YouView box and the watchlist section is back, so that's a result! Hopefully it is solved on the other platforms as well.

Pip1960
Mentor

Re: Watchlist disappeared

It happened on mine too but came back but now the they have changed the layout and and now its horrible.

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Reply
LCee
Mentor

Re: Watchlist disappeared

Just came across this thread as my watchlist and continue watching list have disappeared on my Roku, on the website via my phone AND on my macbook... so it doesn't appear to be linked to my device.

 

Anyone else experiencing this and any help from Now? I tried starting a chat on the website... after 5 minutes waiting on the "we'll be with you in a jiffy " screen I gave up

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gavs82008
Legend 5
Legend 5

Re: Watchlist disappeared

@SueS @LCee 

The watchlist is an issue being looked into by staff.

 

FYI that I do not work for NOW, just a NOW customer trying to help
LCee
Mentor

Re: Watchlist disappeared

@gavs82008 thanks for that. Hopefully it gets resolved soon 

gavs82008
Legend 5
Legend 5

Re: Watchlist disappeared

@LCee 
So it’s reappeared on my iPhone app along with the continue watching.

Although it’s out of sync from before the fault. 

Sadly still broken on my Sony TV.

FYI that I do not work for NOW, just a NOW customer trying to help
LCee
Mentor

Re: Watchlist disappeared

@gavs82008 It's still not there on my android app or browser but that's a good sign, hopefully the fix will continue to roll out across other platforms and devices. 

Popeye13
Scholar

Re: Watchlist disappeared

Same issue, appeared last night on Fire Stick 4K & 4K Max devices.