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HerrHamilton
Advocate

Re: Warning App Version 4.4 Build 353 Breaks

I've also got the same issue the Streaming Stick Plus. Fine on Tuesday after watching 3 episodes of Babylon Berlin. Turned it on last night and the picture is now in a small box in the left hand corner of the screen.

I did notice that before the app updated the NowTv icon on the homepage said it was 'trial'. That's when I initially noticed the issue. I then when into system update and the new version of the application was installed, but it still has the same picture issues.
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dr_necessitor
Expert 3

Re: Warning App Version 4.4 Build 353 Breaks

Must just be affecting the Roku sticks, the update to this version has not caused this issue on Roku 2. Also, from reading a previous comment in this thread, wondering if a trial version of the app has inadvertently been released to a wider audience of devices than planned?

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Darren_73
Scholar

Re: Warning App Version 4.4 Build 353 Breaks

@MktHarbFox

 

'Like I said a compromise but it solves the problem until Now TV supply a correct update.'

 

That like what I said in my first post. A workaround/compromise but not really acceptable - try telling my 80 year old mother that she needs to switch resolutions to watch things properly. 😉 - it is not as though NowTV is a free service on the Roku, we are paying money for the service.

 

The problem is that the Now TV chat say this is by design so they will not look at the issue. She clearly told me they only supprt 720p devices and nothing that outputs a higher resolution.

 

Now, I am hoping that is just a non-technical frontline person, but I still cannot find a way to escalate this issue to someone who actually can do something about it, so how do we get the right people to see the issue for what it is, and prove to them is it not  a hardware issue?

 

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Community Manager
Community Manager

Re: Warning App Version 4.4 Build 353 Breaks

Hi Guys, 

 

Thanks for letting us know. 

 

I've passed this on to the relevant teams that shall look into this issue. 

 

I'm sorry for any inconvenience this may have caused, as soon as I receive an update I'll make sure I post in this thread. 

 

Thanks, 

Karl

Highlighted
Community Manager
Community Manager

Re: Warning App Version 4.4 Build 353 Breaks

Hi All, 

 

Thanks for your patience while we look into the issue that you have encountered. 

 

I've been informed that we should be rolling back this update overnight, but you can get round this now by performing an update to your stick manually. 

 

Can you please perform an update and let me know how you get on? 

 

Thanks, 

Karl

Darren_73
Scholar

Re: Warning App Version 4.4 Build 353 Breaks

Hi Karl,

 

Will test tonight when I get home and let you know.

 

Just like to add that great support on the forums, just wish your online chat people were a bit more on the ball and less script driven. - Thanks you you directly for your assistance.

 

Darren

Mina
Scholar

Re: Warning App Version 4.4 Build 353 Breaks

Hi Karl,

 

i have just updated  my Roku and the problem has been resolved as you said it would.

 

Thank you very much for your help.

 

Mina

Darren_73
Scholar

Re: Warning App Version 4.4 Build 353 Breaks

Hi Karl,

 

App has reverted back to 3.12 build 132 and all looks good.

 

Please don't let them break it again for the Christmas period 😉

 

Darren

Nicklb
Mentor

Re: Warning App Version 4.4 Build 353 Breaks

Hi all mine is fixed as well thanks for the updates 

 

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