Must just be affecting the Roku sticks, the update to this version has not caused this issue on Roku 2. Also, from reading a previous comment in this thread, wondering if a trial version of the app has inadvertently been released to a wider audience of devices than planned?
'Like I said a compromise but it solves the problem until Now TV supply a correct update.'
That like what I said in my first post. A workaround/compromise but not really acceptable - try telling my 80 year old mother that she needs to switch resolutions to watch things properly. 😉 - it is not as though NowTV is a free service on the Roku, we are paying money for the service.
The problem is that the Now TV chat say this is by design so they will not look at the issue. She clearly told me they only supprt 720p devices and nothing that outputs a higher resolution.
Now, I am hoping that is just a non-technical frontline person, but I still cannot find a way to escalate this issue to someone who actually can do something about it, so how do we get the right people to see the issue for what it is, and prove to them is it not a hardware issue?
Thanks for letting us know.
I've passed this on to the relevant teams that shall look into this issue.
I'm sorry for any inconvenience this may have caused, as soon as I receive an update I'll make sure I post in this thread.
Thanks for your patience while we look into the issue that you have encountered.
I've been informed that we should be rolling back this update overnight, but you can get round this now by performing an update to your stick manually.
Can you please perform an update and let me know how you get on?
Will test tonight when I get home and let you know.
Just like to add that great support on the forums, just wish your online chat people were a bit more on the ball and less script driven. - Thanks you you directly for your assistance.