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Anonymous User
Not applicable

Using the App on a Smart TV and the audio intermittently cuts out

I purchased a now TV bundle over Christmas to enjoy the content with my family,  and we noticed after watching one of the movies that the audio cuts out for between 1 and 5 seconds every now and again -  this seems to have gotten worse to the point where we expect this to happen every 5 minutes when watching a movie and have therefore stopped trying to watch anything on the app

 

Has this happened to anyone else and is there any way to address this?

 

 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

A few suggestions.

 

1. Unplug the TV for a few minutes 

 

2. Unplug your router for a few minutes 

 

3. Clear the cache on the app

https://www.alphr.com/samsung-tv-clear-delete-cache/

4. Worst case, set the TV back to factory settings 

FYI that I do not work for NOW, just a NOW customer trying to help