cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Scholar

Re: Update Now TV app for apple TV

There was a 'other' option when a friend cancelled and you could just type what you wanted. I encourage everyone cancelling to do this and mention Apple TV if that's the reason! 

0 Thanks
Reply
Highlighted
Expert

Re: Update Now TV app for apple TV

I think overall people are being unfair now. NowTV has finally listened to people and there is a complete overhaul app being beta tested at the moment. Maybe it won't have Boost at launch but that is something they could easily add later to the app once they have an app that can easily be updated on TVOS like other developers have. 

 

Yes it is perhaps still a month or two away while the bugs are ironed out but it is coming it has been a long wait but they have listened and that is enough for me. 

Highlighted
Expert 2

Re: Update Now TV app for apple TV

with respect, I dont think people are being unfair in the slightest.

 

Remember, this is a forum and like it or not the fundamental nature of such forums is that people venture into here for help, and discussion about things that are generally wrong.  You rarely get gushing praise in a forum as the happy people tend to not need to seek out help and advice.

 

Also, yes you are absolutely right - there is indeed a new app coming.  However you must realise that a number of people participated in a TestFlight trial in the summer of 2019 and that just fizzled out into nothing and no updated app was ever released.  NowTV have previous here - so lets hope that this time the app actually gets released.  Also an updated app was released in Ireland and Italy... its totally baffling why it wasn't also released in the UK.

 

You also need to understand peoples frustrations.  You have only to look back at the sheer size of this thread, and also how long its been going.  People have been frustrated with the version 1.0 of the app that was released in 2015.  This version of the app was itself just a lazy port of the existing app that was already available on the old AppleTV hardware - nothing more.  At the time we were expecting something new to take better advantage of the new more powerful interface and hardware that Apple released - but of course it didnt.  This app is appalling - and it was fine if that was the best they could muster at the time to get something on the new App store - also the NowTV app was one of the ones that was promised for release in the UK at launch of the new AppleTV as there was precious little content at the time.. but even that was late and didnt appear for a number of weeks after the hardware was available.  I recall getting my new AppleTV on the day of release but then being almost unable to use it because the UK app store didnt have any 'tv viewing' apps available.

 

Also, as I have said before, my personal opinion is that Boost is absolutely essential.  The function is well worth while to those who use it, arguably we shouldn't have to pay an additional £3 for the privilege  of a comparable picture and sound quality to that which is already available on all the other streaming platforms as standard but thats another discussion.  To be releasing a long awaited and brand new build of the AppleTV TVOS app on hardware that is HD and 4K capable and for it NOT to support a 1080p picture is completely unacceptable.  Again as I have said before I purchased a NowTV box in late 2019 because it was one of the few platforms that supported Boost and it was only £20 at the time... and I was unwilling to watch some content at a much lower resolution when there was something better available.  I was ditching SkyQ which had 1080p as standard across the board and even 4K content too - I wasn't happy to go back a step.  After all this effort and waiting finally for the new App on AppleTV... if it is not released supporting Boost then personally it will be all for nothing in my case as I will be unable to use it in preference over the NowTV box which im desperate to ditch and get all my content under one roof i.e. my AppleTV.

 

Sometimes, in some forums you do get deluged with moaning and negativity... however all I have experienced in here is some very reasonable people with some very lucid arguments as to why things need improving.... its all rather civilised.... and we all have a very good point.  Nobody is being unfair in the slightest.

 

Highlighted
Scholar 2

Re: Update Now TV app for apple TV

I completely agree with you, finally a much better working app (apart from the bugs).

It may have taken years to finally happen but hey it has to start somewhere and then they can improve it and add to it as time goes on.

I for one am really enjoying being on the beta and using this one rather than the old outdated horrible one
0 Thanks
Reply
Highlighted
Mentor

Re: Update Now TV app for apple TV

Morning and thank you for the info.
When will the finished update be rolled out to the general public?
0 Thanks
Reply
Highlighted
Expert 2

Re: Update Now TV app for apple TV

nobody has a clue.  sorry.

 

The only facts that are out there is that the beta trial is ongoing.

 

Im not giving too much away by saying that we are still only on build 1 of the beta, and that by all accounts there have been a significant number of bugs reported that are taking a while to sift through.

 

I have a background in software testing myself.... and I would suggest that the process will not be a quick one especially with the COVID situation you've no idea whats happening with respect to the NowTV development team.  Usually for a Beta trial you would expect there to be a number of different builds released to the Beta testers as the reported bugs are fixed.  Generally speaking you'd expect a number or replacement builds in quick succession at the early part of the trial and then it levelling off towards the end.

 

Sadly right now the answer is "when it happens"

 

Personally I would have though it was in everyones best interests for the public release to be as polished and feature rich as possible.

 

Highlighted
Scholar 2

Re: Update Now TV app for apple TV

I have so far spent a total of 5 minutes with the Beta - long enough to log in, check that Boost was missing, and then to log off. Won't touch it again until Boost is available. So maybe never.

0 Thanks
Reply
Highlighted
Expert

Re: Update Now TV app for apple TV

Thats really positive beta testing, I’m sure it was well worth NowTV giving you a test flight code. I’ve reported around 15 issues so far. 

0 Thanks
Reply
Highlighted
Expert 2

Re: Update Now TV app for apple TV

@Hooba I understand your issue, and ive been very vocal about the fact that Boost is essentiaal should be non-negotiable on the new app.

However as @MrZippy says, its a waste of your Beta involvement.  There are a lot of things you can still try out and help everyone with.

 

I must say, I won't watch content on the Beta app that should be available in 1080p via Boost.  That being said a few shows that I am currently watching to include Project Blue Book on SyFy and War of the Worlds on Fox aren't available in 'HD' anyway (Ive NO IDEA why not - I thought that Boost covered the vast majority of modern content on the Entertainment Pass channels) IN fact the boost page says that 'ALL the live entertainment channels' support boost and thats not really true given that Syfy and Fox seem to ignore it.

 

Therefore I am able to tinker with the app, watch some stuff with it, and contribute to the Beta and report bugs.

 

I very much support the notion, however, that Boost is absolutely 100% totally completely essential for the new App!!!  

I have a slight concern that it wont be supported but its too soon to make that assumption.  Although there is plenty of time to include it in a later build of the Beta app.. im very surprised to see it left off in the first place.  After all we are talking about high-end hardware which is more than capable of 1080p.  You would be forgiven for thinking that in some kind of sales related cynical move they are keeping Boost as an option only for their own devices... however this is incorrect as at time of writing Boost is also available on Roku, Some Samsung TVs, PS4, Youview (including TalkTalk and BT Boxes), and LG WebOS TV (limited).  Therefore why not the Apple TV?!  Theres no reason to leave it off.  I'd have thought the AppleTV was a reasonably popular device.

 

NowTV have a lot of competition in the UK streaming market.  There are more services appearing all the time and they are all managing to include bog standard 1080p HD (a minimum surely) and include that in the base price.  They need to make their service more attractive, the app more useable and feature rich, and boost ubiquitous across all the devices they support in order to keep relevant in the UK market.

0 Thanks
Reply
Highlighted
Scholar 2

Re: Update Now TV app for apple TV

The thing is - I was on the last Beta. Used it a lot. And it wasn’t ever updated. ‘New’ versions of that Beta were released periodically - but only to extend the expiry date of the Beta. And there were at least two occasions when they forgot to do even that.

 

The only point of being on that Beta was access to additional functionality. In this Beta I get less functionality (Boost) than I can get elsewhere. I’d love to believe that there’s a team of NowTv staff poring over bug reports and working away to refine the app. But I don’t believe it. I’m not an overly cynical person (honestly !) but it’s fair to judge them on their past history. 

0 Thanks
Reply