I think we could all "understand" if there was no update to the AppleTV NowTV app at all...
We would then think that our AppleTVs were being dropped as a supported platform.. if not actively so then certainly passively.
However, the fact we KNOW that the AppleTV app has a new version - makes Nadine's reply look ill-informed at best.
It seems so simple to release this to the UK apple app store as they have done to Ireland and Italy...I just dont understand why.
Why cant "nadine" look into the subject properly.. and come back with something like "yes you are right we have an updated appleTV app that we have released elsewhere. We are currently evaluating its performance before unleashing it on the largest user base i.e. the UK"
.. I would accept that Ireland and Italy are probably much smaller user bases that the UK and the they are basically doing free beta testing on the app right now.
Or this is an example of the right hand not knowing what the left hand is doing?
There is a universal iOS / TvOS app on the Ireland App Store, as I posted before. This is the SAME version number as the U.K. store release that isn’t universal, so no tvOS support.
Is this just an error that the universal toggle equivalent in Xcode wasn’t checked when this app was submitted in the U.K. store and we’re not raising with anyone who cares or understands this issue.
Just a thought, I haven’t had chance but if you create an Irish Apple ID you should be able to install this free app, then see if it accepts a U.K. login, I suspect it might.
@MrZippy intersting point..
and who knows... you may well be right. it could be just a mistake on their part.
having said that, enough of us are asking them whats going on so they have no excuse to have missed it by now.
Maybe nadine can comment or look into this, the only real logical explanation I can think of that the uk nowtv app has not been updated is down to numbers. Clearly more people have either nowtv sticks or smart boxes. So the fact that the Apple box is a superior box in terms of hardware they deem it not worth it. But then again if that was the case why release it in Italy and Ireland, I just don’t get that part. Nadine commented yesterday saying it wasn’t on the radar but surely if that was the case why have they released and updated it in Ireland and Italy. It clearly was on the radar to release it there and not here, her argument doesn’t stand up there, of course nadine is just going off what she’s been told at nowtv. It is totally not right for us customers who pay a monthly fee to not have an upto date app and the right features on board.
Nadine is probably in an Indian call centre with a script, all polite but no use if you have a real issue.
Let’s face it they’ve paid the developer, or their own internal team, to make the app universal. So why wouldn’t you reap the customer service benefit of rolling out and the potential of repeat/new custom?
Apple charges per developer account and commission on paid apps, therefore releasing to the U.K. is no additional cost.
Ive tweeted them again asking for an update.
Also, I think its more sensible to ask them a very focused question - i.e. Why has the AppleTV app been updated on only the Irish and Italian App Stores... and not the UK one?
Just tweeted this:
@NOWTV is there any reason why the UK tvOS app (Apple TV) hasn’t been updated? The NowTV Ireland app is the same version as the UK iOS one but is universal (iOS/tvOS) so the tvOS version up to date, unlike the basic, poor and buggy UK one. Please fix this!