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MarkB1
Scholar

Re: Update Now TV app for apple TV

I’ve been away from home the past couple of weeks, and finally got round to retesting the surround sound today.  I’m getting 5.1 from live streams, with clear sound from the rear speakers.  Still just 2.0 from all on demand content.  

 

One thing I did notice is that my Sony receiver still reports DD 5.1 when playing 2.0 (on demand) material, so I wonder if the delay of a full release is related to them having issues flagging streams correctly?  Netflix, Disney etc update the audio type whenever each new program starts on my receiver. Once the Now app has played a DD5.1 stream it never updates again while the app is open.

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Liam
Mentor

Re: Update Now TV app for apple TV

I was about to complain about the dream is over, as all the channels are back to 2.0, but just as The Hundred Live started it switched to 6 channel audio...

 

Now then, I have discovered what I believe to be the reason why Apple TV 5.1 isn't officially supported: It doesn't switch properly between 2.0 and 5.1.

 

When the video stream switched to 6 channel, while the Playback HUD noticed and said it was now 6 channels, the Apple TV output did not automatically switch to 5.1 output. It stayed on stereo.

 

This must mean if you tune in during the adverts for the first time, you'll get stereo and it won't switch to 5.1, and also why it doesn't switch back to stereo automatically in the ads like the Now TV stick does.

 

Edit: It's actually even weirder... the audio keeps dropping to 2.0 channel mid stream too.

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nst
Expert 3

Re: Update Now TV app for apple TV

This whole thing remains, to me, one of the most bizarre customer support things I've ever come across.

 

Here we are with an app that we've lived with for almost 10 months that was launched inexplicably missing 5.1 for no real discernible reason.

 

Now couldn't explain why, just that it was being worked on and the fix was coming "soon".

 

I don't know about your definitions of soon... but mine is "in the next few weeks" and not "at least 10 months away".

 

Yet here we are now.  Its down to the customers to start noticing that things aren't  quite as they were. What kind of service is this?  If Now are actively developing this (which they should have been for the last 10 months) then why is this being experimented on in a "live" environment that leads to questions like this direct from their customers.

 

Why, when questioned about it, are they not able to give us an answer as to what's going on here.  It just leads to confusion and speculation and irritation.

 

A simple statement such as "we are actively trialling some live content in the AppleTV app and you may find that some live feeds have a 5.1 soundtrack whereas all on demand remains 2.0 for now" but no this seems too much like hard work.

I understand making no announcements when you are working behind the scenes but not when you are materially altering the content that your paying customers are consuming.

 

 

So, for now, we the customers have ascertained that the situation is that Live (accessed via the TV guide part of the app) might be in 5.1 but anything on demand is still 2.0.  Why, how, how long for are things we couldn't hope to answer.

 

 

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Re: Update Now TV app for apple TV

Come on @nst you of all people should be fully aware of how it goes with “all things Sky” by now (or should that be “all things NOW by Sky?) anyway…

 

”Never apologise, never explain!”

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Enapace
Expert 2

Re: Update Now TV app for apple TV

Did anyone manage to get Live Pause on the Apple TV box to work? Articles say it should but i can't seem figure out how to use it.

 

I recently upgraded to a Apple TV 4K 2021 version I do prefer the new remote as wanted 4K HDR for BT Sport and 4K BBC Iplayer when they update that app. While the Firestick is good I do find the linkage in the TV App on Apple TV to be far better so wanted the new one.

 

I noticed 5.1 isn't still sorted on Apple TV but I figured if i wanted watch a film on Now i could use my PS5 least it has 50FPS support for my sports. 

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MrZippy
Expert 2

Re: Update Now TV app for apple TV

I can’t even get normal pause to work with the remote button most of the time. You have no chance of them implanting live pause on the Apple TV!
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Enapace
Expert 2

Re: Update Now TV app for apple TV

@MrZippy 

 

Not struggled with any pausing with the remote but i do prefer the new Apple TV Remote over the old one having a proper clicker is a plus over the touch pad.

 

It does claim in the FAQ that you can pause Live TV on Apple TV 4K

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Wentey
Scholar 3

Re: Update Now TV app for apple TV

Anyone else noticed jaggered and stuttery screen on NOW both on demand and live channels post TVOS 15 upgrade? 

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nst
Expert 3

Re: Update Now TV app for apple TV

No, but BBC Iplayer is totally wrecked with TV app integration.

 

No iPlayer content shows on the up next list, however it does show in the top shelf view if you have the TV app in the dock.

 

Ridiculous that companies (big ones too ... the BBC) don't test their apps when they have had access to a developer beta for months and then they wait for all their customers to be inconvenienced whilst they do a post fix.

Re: Update Now TV app for apple TV

@Wentey No, but am also seeing same as what @nst mentions and agree that the lack of integration testing by other app developers is poor

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