Update Now TV app for apple TV

[Anonymous User]

Will the Now TV app for Apple TV ever get an update?

The current version is complete rubbish and makes me regret ever getting a Now TV pass.

Unless there is an update my Now TV experience will be very short indeed.

[Anonymous User]

Well, for starters @Anonymous User it would be nice to have the 'My TV' feature that the iOS devices have. It would make it much easier to keep track of recently watched shows as well as quick access to my Watchlist. 

Also, when you finish an episode that is part of a series, there is no quick way to watch the next episode. Netflix does a great job of always knowing what episode you last watched and makes it very easy to keep watching a series.

There are also various features unique to Apple TV that the app isn't yet making use of, e.g., Top Shelf artwork, visual scrubber to move forward and back through a show, universal Siri search. 

[Anonymous User]

Hi @Anonymous User I would love to speak to the right person at Now TV to discuss the design and development of the app. I have run a studio since 2008 making apps for clients such as Rolls-Royce, Virgin, EA and AVON - I have so many ideas of how to improve the Apple TV app.

Here is a free one for starters:

When viewing a new series - how about a summary screen detailing what it is actually about, the genre, the cast. Simple - but very helpful.

thanks

Darren

[Anonymous User]

I suggest everyone starts tweeting a link to this forum thread and tag it #NowTVHatesAppleTV etc until someone with some real facts regarding the situation responds.

[Anonymous User]

Now tv offer their set top boxes for free so its pretty clear they have zero interest in Apple TV customers.   Personally I dont want any more clutter around my TV  and  Sky/ Now tv and BT need to learn this.   Amazon appear to be learning as they are said to be developing an app for Apple TV. 

[Anonymous User]

Feature parity with other NowTV apps minimum, Apple TV App intergration if posible

[Anonymous User]

Hi

the app is very dated. Please update the app for Apple TV, a much cleaner interface and the capability to search shows and last watched through Apple TV. It’s very clunky and not user friendly. This is why I am not updating my subscription. 

Great sevice but let down by the old dated app currently on Apple TV. 

[Anonymous User]

This is shocking support for Apple TV

it should easily function like nowtv boxes and other apps.

considering how streaming is really moving forward so quickly, you would think supporting one of the top devices would be a must.

[dr_necessitor]

@Anonymous User The new app for Apple tv has just finished Beta testing, but there’s no news yet about its release

[dr_necessitor]

@nickmorc Based on the reply I got from the product trials co-ordinator, following the end of the Beta trial, it is my opinion that the new app will get released (rather than be shelved/scrapped or go forward for a further trial period) but there’s no agreed date at present (no explanation for why that is though)

[nickmorc]

@dr_necessitor Agreed got the same feeling. However using the old app again is soooooo bad.

[Anonymous User]

When can we expect 4K & Dolby Atmos to arrive   

Also the Navigation even with the new Remote is still poor. Can it please be like every other service making it easy to scrub forwards / backwards / advance 10sec using the new Jog wheel 

[nst]

Woah there, @Anonymous User 

On AppleTV they still don’t seem able to figure out how to get 5.1 to work.

4K and Atmos??  Don’t hold your breath.

If Now every get to that level of quality… remember that Disney+ and Netflix and Amazon Prime have already been doing it for years…. They will be years behind.

But… 5,1 first please.

[Anonymous User]

5.1 they're claiming 'by end of the year' so if that's anything to go by given this new app and the beta and release dates... I'd say December is probably realistic for 5.1.

4K and Atmos? If I'm taking a guess I'd say it'll go on Amazon Fire Sticks first... but even then, I can't see it being this year, likely Q2 2022 and Q4 2022 for Apple TV - best case scenario in my opinion

[MrZippy]

I wouldn’t hold my breath for 5.1.

Next you’ll be suggesting they’ll support HDR too, lol.

Question I have asked many times is why are you all paying money for such poor quality - I certainly am not.

[Enapace]

@MrZippy 

I use Firestick as my main device to watch NowTV and on there it is quite a good experience and allows me to watch Live Sports i couldn't else.

[nst]

@Anonymous User 

Where did you hear that claim?

Frankly, a ridiculous timeframe to get something 'working' that should have been there from the start and was asked for by the beta testers some 9 months before the app was released.

We were promised 5.1 at 'go-live' which of course never appeared.  We have also been promised this 'soon' ever since December.

I remain deeply sceptical that there is any technical reason for this whatsoever.  The developers at Now can't be that incompetent that they can't provide a 5.1 stream to the AppleTV where they manage it on so many other platforms.. AND of course the AppleTV has many many apps that have managed 5.1 for years....

It can't be technical.... it must be political - my guess is that the app is deliberately disabled to allow for another platform to gain dominance (Cough... Firestick... cough)  So when it finally appears after a pre-determined amount of time we wont be surprised....

...meanwhile many eager AppleTV customers like myself would have long since migrated to the Firestick for the Now app which gives us the full Boost feature set we are paying for.

[MrZippy]

See this is silly, why migrate, just dump them!

I refuse to be tied to a substandard app or platform to view content, occasionally I binge a box set on NowTV, if I really must see it. Which is rare.

[nst]

Not really, @MrZippy 

Everyones usage varies.

Sadly, you can't just 'dump' them when the content they offer is not available elsewhere from other streaming platforms.  Mores the shame as it enables their current attitude.

Personally, I sill watch enough of their content on both entertainment and movie channels to justify the subscription (albeit at discounted rates).

Should I get to the point where im not interested in watching anything then sure.. cancel... and dont pay for a few months until something interesting appears.  However whilst there remains content I want to watch and its exclusive to Now... cancelling isn't an option.

[MrZippy]

I understand your circumstances, they’ve got you. But as you said you don’t pay full price. I loaded loads of credit from Clubcard before the offer stopped, so I’m paying basically nothing for any passes I get!

[kiwibloke]

What we want is an app that works all the time, I have to delete the app, download the app again, log into the app, which only I could do as the app had a apple created password so I have to copy it on my phone and send it to the screen, as it is very long, I have now had to shorten it so when im not here the rest of my family can long on, and this has to be done 3 to 4 times a day, yes a day.

[nst]

with respect, @kiwibloke you problem seems very odd indeed.

It appears its almost unique to you which is very unhelpful to say i know.

All I can suggest is to keep up pressure on Now to help and fix the issue.  

At the very least if you ever decide to cancel your subscription be sure to tell them the reason was the crap AppleTV app experience.