Update Now TV app for apple TV

[Anonymous User]

Will the Now TV app for Apple TV ever get an update?

The current version is complete rubbish and makes me regret ever getting a Now TV pass.

Unless there is an update my Now TV experience will be very short indeed.

[nst]

just checked my account.  saw the impending price rise.

Were they not thinking of informing customers of this or just taking the extra money by stealth.

I thought that the future of boost was that it would disappear and become part of the standard service... NOT become even MORE expensive.  Im shocked.

Even more reason to FULLY support it on EVERY platform on which it is offered.. either that or withdraw it completely.

Boost on appleTV is now a complete ripoff at £5 a month when we aren't getting the full service.  5.1 for a movies service is NOT an optional extra!!!!!

[Enapace]

@nst 

I think they are trying to justify the increased cost in boost by lowering the cost of Cinema and Combining entertainment and kids and not increasing the price for that. I was disappointed to see they kept Sports Day Pass that is a joke at £9.99

Plus from next month Boost will be allowing Ad Free Viewing of On Demand and Standard NOW membership will only allow 1 stream at a time not the two but boost will remain at Three and apparently the remaining Sky Sports Channels will be upgraded to 50FPS. 

Not saying I agree with the changes and unless you look for it you won’t find out about the changes no emails about them of course. 

[AlexB83]

https://www.express.co.uk/life-style/science-technology/1447164/NOW-TV-update-new-price-entertainmen...

This is worth a read 

[Duncaw67]

@Enapace @nst 

Looking at the terms and conditions this morning,I think they are forcing customers into taking the boost option, ie more flexibility re: streams,and no ads on demand,what good is 1 device for a family to access NOW.

I have a 6 month discount offer till Oct for boost, and then I will weigh up my options to see if  apple tv has been upgraded to the full boost HD & 5.1 dolby digital audio?

[MrZippy]

It’s worse for me as mine is going up as I only pay for kids as refuse to give them more money than that for a substandard service on Apple TV, not that the UI is better anywhere else. 

My kids use all the time, I’d have to pay £9.99 a month instead of £3.99 a month. They haven’t emailed me yet and my next charge is still saying £3.99 for July. 

Luckily I still have Clubcard credit, but that will run out very quickly if it goes up by £6 a month. 

Let’s hope there will be an offer of £4.99 a month like they used to. 

I note kids was in the entertainment pass until they lost Disney channel, then they split off, now they’re adding back. Maybe too many just pay the £3.99 for their kids. 

[nst]

@AlexB83 

This seems incorrect.

Existing boost subscribers DO NOT seem to keep it for the old price.  My boost pass is definitely showing as £5 next month.... so its not staying at £3 for me.  Anyone else see it staying at £3??

Also.. whats this about an additional bonus that streamed stuff is Ad free???  Isn't it always ad free on Now?  Ive never had to sit through ads on anything ive watched on Now... ever.  How is this a new thing?

Sadly, my point of principle has finally arrived... I will be cancelling boost if they havent supported 5.1 on my set top box of choice... i.e. appleTV.

[Enapace]

@nst 

From next month streamed shows will have ads on NowTV if you don't have Boost it's not really a benefit but that's what they are claiming.

[Duncaw67]

@nst 

Just double checked my membership account and it definitely says boost will cost £5 from 15 July unless on a offer?

[nst]

@Duncaw67 

And literally 5 minutes ago I had an email arrive from Now telling me of the changes.

Quite tersely....(and almost inviting you to cancel!)

But.. as I say if they cant get 5.1 working on my platform of choice then ill cancel the pass.

Also, putting ads in the Now stream?  this is a first and a very unwelcome addition.

Now had better be confident in their ability to retain customers... this is not going to go well for them.

[Duncaw67]

@nst 

Just got the same email and it is quite bizarre asking if you are interested in cancelling your boost pass!!

I will not be cancelling my discounted boost pass,which runs till Oct,as I watch NOW on my firestick,and though not as good as apple tv IMHO,it will suffice till then, when hopefully full boost will be implemented on all steaming platforms,we can but hope this comes to fruition?

[AlexB83]

@MrZippy 

I'd say it's more likely to be that very few people have the kids pass as it would have lost a large number of subscribers to Disney + 

[MrZippy]

Just got my email, I’m migrated to the Entertainment pass (from kids) from mid July and the price of that is being reduced to £3.99 so I pay no more. It doesn’t say how long for.  Seems to be a result. 

But I now only get 1 stream and ads in content it says.  Unless I buy boost. 

[MarkB1]

After getting notified of the Boost price increase I decided to email Now to see what the 5.1 DD situation is with the Apple TV app, and if there would be any discount if it wasn’t going to be implemented soon.  Response today states that a technical limitation is the reason in cannot be implemented on the Apple TV.  I cannot understand what limitation there can be if every other streaming platform can support 5.1 with no issues.  Unsurprisingly did not even acknowledge my question on price reduction for limited Boost functionality.  

[nst]

@MarkB1 

Well done for trying.

I also have had enough.

I cannot accept any explanation about a technical difficulty on the AppleTV for the same reasons you stated I.e. The platform is littered with apps that provide 5.1 streams!  If they can do it why cant Now… just makes them look stupid and amateurish.

Remember we aren’t talking about Atmos… just good old fashioned 5.1.

Although granted some people who dont have 5.1 sound systems dont care.. I do.  I pay for boost which allows me to watch movies in 1080 and 5.1.  I have no interest watching in 2.0.

at £3 its not fair that the AppleTV users have this huge part of boost missing.  Especially at full price.

at £5??  Absolutely no way.  The principle sucks and I refuse to pay £5 a month when I’m not getting a proper boost function.

I can indeed resort to my Firestick but now I dont see why I should.

I will be cancelling my boost pass in July when the price changes and I wont be getting it back until they properly support it on AppleTV.

[nst]

Small addendum.

Last time I looked on my account, it said that boost was being increased for me to £5 from My July payment.

Ive just taken another look, and this time it says my July payment will be £3.

This is odd.

Anyone else check this and confirm that its gone back to £3 for July?  Maybe it will kick in for me in August I dont know.

[Anonymous User]

Mine still says £5

[gavs82008]

@nst 

If I’m not mistaken I understand that it is to effect people taking boost from 15th July. 

My account shows the new pricing structure but I was told by customer services that the overall price for me won’t go up unless I fully cancel and take a new boost membership.

[MrZippy]

Don’t forget they’re changing boost so it’s no longer just 1080p and 5.1. It’s now also removing adds from on demand and adding a 2nd stream. 

On the flip they’re adding adds to on demand and reducing to one stream without boost. 

[nst]

Im not sure what or why.... 

Last time I looked it told me next payment £5

This time, my payment is due 8th July and it says £3.

However, maybe the new price kicks in later in July?  I don't know.  All I do know is right now its no longer saying £5 as it did.

As soon as it does im cancelling though unless they support 5.1 on AppleTV.

[dr_necessitor]

@nst Boost price increase for us existing subscribers is effective from 15 July, so it will be £5 on your 8 August renewal date and thereafter

[nst]

@dr_necessitor 

Looks like that's my boost cancellation date then 🙂 

I really don't know how they have the cheek to expect AppleTV users to pay £5 and not get 5.1