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Franck
Mentor

Re: Update Now TV app for apple TV

I completely agree with you, I will probably be cancelling my sub too. The new app is unusable as it is... 😞

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AlexB83
Scholar 2

Re: Update Now TV app for apple TV

I think unusable is going a bit overboard, I use it everyday just fine. Also I think now we have seen integration with the Apple TV app they are almost certainly working on the features people want and they will be introduced soon 

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Duncaw67
Scholar 3

Re: Update Now TV app for apple TV

 

@AlexB83 

 

I totally agree,Apple tv is the best streaming box out there IMHO and once they sort out 5.1 surround sound for people who want to use it and,the best picture quality on most of the main apps, especially Eurosport Player,absolutely brill.

Franck
Mentor

Re: Update Now TV app for apple TV

It might seem overboard, but for me, the remote is unresponsive, fails to pause and fast forwarding / rewinding is a mess. On top of that, I like pausing some programmes to take time to look at the pictures / content, but now a massive portion of the screen is taken by overlay... Making it unusable for me.

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MrZippy
Expert 2

Re: Update Now TV app for apple TV

I don’t think they care what we think as I as well as others fed pretty much all the negative stuff back during the ‘trial’, plus you’d hope they’d also be looking at this forum for feedback.

Shame as if the app was good, complete rewrite, I’d likely regularly pay for the entertainment pass. But it’s so bad that if I hear of a good show I wait for the whole box set to be available and pay for one month. So they are saving me money!
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Mark_Weinreb
Legend 5
Legend 5

Re: Update Now TV app for apple TV

@Franck If you’re talking about the Apple TV remote, then the good news is that Apple are releasing a new remote with a jog wheel replacing that somewhat unresponsive touchpad. It will be available to pre-order from Apple tomorrow (30 April) and will ship mid-may. It can’t be any worse than the current one.

 

gavs82008
Legend 5
Legend 5

Re: Update Now TV app for apple TV

@MrZippy 

It will be up to the users taking part in the trials to relate any feedback to the Trials inbox with NOW.

 

As for the current app, why would NOW focus on a forum page for feedback? Any feedback, good and bad should be sent direct to NOW customer support. 

 

On a forum like everything else will get lost in the shuffle. 


FYI that I do not work for NOW, I am simply a NOW customer trying to help I am a Community Contributor This means that I know a lot about the service and like you I am still a customer. For any account issues you’ll need to contact staff via customer support.
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MrZippy
Expert 2

Re: Update Now TV app for apple TV

It’s not the remote that’s unresponsive, it’s the app. You can tap left and right on the remote and it behaves better. I suspect they are not using native UI elements, made obviously but the other visual issues.
Franck
Mentor

Re: Update Now TV app for apple TV

Yes, I realise it's the app, I love the remote (though looking forward to the new one coming next month). 

Sadly I expect the app will not respond to the jog wheel as expected 😞

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Franck
Mentor

Re: Update Now TV app for apple TV

Yep, I watched the Apple presentation. A great improvement, but only if Now App works as expected with it.

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