My tweet was replied to. No surprise but the 'reinstall the app' advice was completely wrong as they apparently HAVE NOT implemented 5.1 audio.
I got the same response which is that they are working on it.... but this has been the case since goodness knows when. We were certainly told this same thing in December.
So i replied asking them to pass on to the dev team that I would like to know the problem here and that until 5.1 is implemented some boost subscribers still can't use the app. Also why is it ONLY nowTV who 'cant' have 5.1 when all the other streaming services manage it and then some.
It only needs 5.1 to make this app useable now. I'm tired of NOW Help Team's generic responses to my queries on Twitter. They know we're not in the '80s right? Stereo sound?!!!
Integration with the TV app is a step in the right direction so fingers crossed...
Heres the thing... you are both 100% correct and I agree wholeheartedly.
Im happy, and somewhat surprised to see TV integration and its made a huge difference to the apps usability in the context of the AppleTV box.
It is so nice to be able to have my Sky shows and movies in my main 'up next' queue along with all my other shows from BBC, ITV, C4, C5, Amazon Prime, Britbox, UKTV, and Disney+. (COME ON NETFLIX STOP BEING SO STUBBORN).
Anyway, back on topic... as I have said before I am STILL unable to actually use the NowTV app due to stereo sound.
Quite right... 80's indeed. How they think that we should put up with 2.0 sound from an app that co-exists on the same platform with ALL other apps that manage a MINIMUM of 5.1 (plus Atmos in some cases) is beyond belief. This is Sky.. for goodness sake.... Sky MOVIES is their thing.. their USP... how can they possibly be happy providing that content in basic stereo sound??
I know, I know... some of you only have 2.0 sound systems or choose to not subscribe to boost and I get that - I know you are happy with it as is but for me.... im paying for boost and I therefore want a 5.1 soundtrack expecially where movies are concerned.
I too am fed up with the generic 'we are working on it' responses as I feel that this is not reasonable given the length of time the app was in beta.. the sheer amount of feedback I know they got from the testers wanting 5.1, and the fact it was promised as a 'soon' fix back when they released what we can respectfully call version 0.5 of the app back in December.
I would like a response from Now letting us know why this isnt included and when we can expect it.
I just don't get why its giving them problems... there must be another reason for it and its not a technical limitation of the platform of course.
Until then, as much as I am grateful for the unexpected and very welcome TV integration, I still simply cannot use the app and have to resort to the Firestick to get the content in the format that I am paying for.
Please, please, please Now... fix this.. Now. Thanks 🙂
TV integration whilst many of us never thought it would happen, myself included is a very welcome addition. Does make me wonder if there is something new round the corner for Apple TV next week perhaps? Could the long awaited Sports tab finally be appearing in the UK in partnership with NOW?