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Enapace
Expert 2

Re: Update Now TV app for apple TV

@nst 

 

I think we have seen this all year though that platforms have got certain features and others haven't we. 50FPS lack of support or bonus stream lack of support or 5.1 with AppleTV though even if it did have 5.1 support i would prefer the app on the firestick i picked up the last few days.

 

I hope in 2020 they start to converge the platforms so it's not just select platforms that get all the features for example the full rollout of sports on demand which will happen early next year. 

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Dean0989
Scholar 3

Re: Update Now TV app for apple TV

@Enapace

That would be a nice touch, I keep hoping we’re all just jumping the gun and the updates will sort everything out, but I do think I’m just peeing in the wind if I’m honest
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AlexB83
Scholar

Re: Update Now TV app for apple TV

@nst 

 

You say about older platforms but my LG TV is 13 months old where as my Apple TV is 4 years old. 

If they charged different amounts per exact feature you would get into an absurd situation of so many different prices per boost.

Also for those who don't have a 5.1 system are you advocating they should pay less because they can't take advantage of that feature? 

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Enapace
Expert 2

Re: Update Now TV app for apple TV

@Dean0989 

 

I've said though recently I got a Firestick 4K when it was on sale just after they announced the app support and have been using past few days and unless they fix the UI issues with the Apple TV app it will be how I view NowTV going forward beyond a doubt as it just works better for me.

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nst
Expert 2

Re: Update Now TV app for apple TV

@AlexB83 

 

Not at all.

 

Im saying that the hardware you choose to purchase to enhance your viewing and listening experience is purely personal preference.

 

What I am saying is that a paid for add on feature that is advertised as providing sound, and picture upgrades should do just that and not one or the other as in my opinion 50fps is one thing.. and arguably only relevant on sports content... but 1080p and 5.1 especially with movies go hand in hand and its just plain weird offering one without the other.

 

I would advocate offering boost fully, or not at all.

 

As I say, I can understand technical limitations for 50fps, but not 5.1.  And the relative age of the platform is kindof irrelevant - a TV with built in hardware and software is not the same as a dedicated set top box from a company such as apple.  the current situation is that the AppleTV 4K and HD... which have been out for years unchanged... are MORE than capable of 1080p and 5.1... so why not support it?!

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AlexB83
Scholar

Re: Update Now TV app for apple TV

@nst 

The problem with having it fully or not at all is you are ignoring the fact that people get boost for different reasons. HD nearly everyone can benefit from as most have an hd tv these days, 50fps many can benefit from this but clearly not everyone and mostly aimed at sports fans, an extra stream again some may not benefit from this at all but for some this is literally the most important part of boost. 5.1 audio is likely to be the most niche as you need the most specific equipment for it. So it should be up to the individual if boost is worth it to them. 

 

So for example you might get someone with an LG TV who loves HD loves 5.1 sound but has no interest in sports so it doesn't matter to them if it has 50fps but because 50fps is not supported on LG then they wouldn't have access to Boost at all 

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nst
Expert 2

Re: Update Now TV app for apple TV

@AlexB83 

 

Im not ignoring anything.

 

As ive said before if people do not have a 5.1 system then of course they purchase boost FULLY in the knowledge that they will not have a use for one of its components.

 

You are ignoring people in my position.  I have a 5.1 system, and im purchasing boost specifically to give me a 5.1 soundtrack and 1080p picture!

 

My use case is just as valid as theirs.  I am paying for a service that promises 1080p and 5.1 amongst other things.  Thats what im paying for.

 

Genuinely fine with those who pay for 5.1 and don't use it as they don't have the kit... that's their choice.  The key thing being that they entered into that with their eyes wide open and knowing full well what they were getting.  I too entered into this with my eyes wide open and knowing what I wanted from the service..... however I find myself now having to dig around juggling platforms and apps to ensure that I am getting the boost service and features that I am paying for... I feel quite justified in moaning that the AppleTV app does not support 5.1.

 

I don't know if you were in the beta programme.  I was.  And my frustrations are also borne from the fact ive just come out of an 8 month test trial having been assured that we would get boost (proper).... 

 

Im not here to bicker with you... I can see both sides.  As I have said to you I agree with what you are saying and I agree with your side of the debate.... I can see why some people are content.. but id ask you to also see why some are not.

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AlexB83
Scholar

Re: Update Now TV app for apple TV

@nst 

 

I'm not bickering I just think a lot of people would like some boost features available rather than none at all and then people are free to choose if they are important enough to buy the pass. 

 

I understand it's disappointing when a feature you want is not available and like I said I bought an Amazon fire 4k stick because 50fps wasn't supported on LG and also because they don't have a BT sport app on LG. 

 

So let's hope 5.1 is added soon so everyone is happy and there is no need for this debate 

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Techuser_73
Scholar 3

Re: Update Now TV app for apple TV

I think what nowtv should do straight away for excising boost subscribers and ones who haven’t got it is to have the option. If you want 5.1 sound and enhanced picture quality it’s £3. If you just want the picture quality it’s £1.50. It’s really not very hard to put that into place. I fully understand where @nstis coming from I myself was part of the beta trial. Nowtv have just completely ignored us and released an updated app that is simply shocking. Many in here have resorted back to the old green app for voice support.  As you say it’s a personnel preference but nowtv could make things a lot easier by updating thus app with regular updates and give customers the option of 5.1 or picture quality. 

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nst
Expert 2

Re: Update Now TV app for apple TV

@AlexB83 

 

Again I completely agree with what you say.

 

Given that we are in the "AppleTV" app thread.... and the history behind it... you can see why myself and many others rather begrudge still having to resort to other platforms when this release should have been the answer to all our problems and allowed us to stick with one Settop box instead of having to juggle at least 2 like we have had to do forever given how good the rest of the AppleTV experience is and how bad the NowTV app was.. and indeed still is.

 

I too am using the Amazon Firestick 4K for now, and remain ever hopeful that what was delivered on AppleTV is only version 1.0 and we are getting timely updates form now on and soon enough it will be sufficient to use.

 

1st world problems I know... but its a real pain having to switch TV inputs for a single streaming app when everything else works very well on the AppleTV.

 

 

 

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