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Anonymous User
Not applicable

Update Now TV app for apple TV

Will the Now TV app for Apple TV ever get an update?

 

The current version is complete rubbish and makes me regret ever getting a Now TV pass.

 

Unless there is an update my Now TV experience will be very short indeed.

2,755 Replies
Anonymous User
Not applicable

My appletv on the beta works fine cannot say the same with phone.
MrZippy
Expert 2

I will have to test then.
Anonymous User
Not applicable

I have the same problem did you find a solution

nst
Elite

I have to say, I think its a bit unfair to be beta testing iOS14 on the AppleTV in conjunction with the current beta of NowTV and expect it to work.

 

Apple make it clear if you are going to try iOS 14 then you need to accept that many if not most 3rd party apps are not yet updated for compatibility.

 

To be trying the beta of the NowTV app WITH the beta of iOS 14 is one step too far!!  lower your expectations i think and dont expect it to work at all until official release.

 

We cant be troubleshooting 2 things which are not yet supposed to be working together.

Anonymous User
Not applicable

I have Now TV through BT and cannot login through Apple TV. The login is fine through the Now TV app on my iPhone but it won’t allow me to login at all on my Apple TV. I have four remaining devices so can’t understand why. 

Has anyone else had the same issue? 

MrZippy
Expert 2

Official release, wishful thinking lol
Enapace
Expert 2

Hopefully some traction starts to appear again it has been very flaky lately. 

Anonymous User
Not applicable

is it too late to join the beta trial?

 

cheers

nst
Elite

it started mid-march.  Id say yes.. though theres no harm in asking.

 

So much for the latest survey appearing "late (2 weeks ago) that week or early (last week) next"!!

 

I just hope they are nearing release.

 

MrZippy
Expert 2

Hmmm. Didn’t a single user get told there would be a 2nd survey in response to a query. I certainly haven’t been told this or got a response to my last email.

Really not sure what they’re playing at, but I wouldn’t hold my breath for any updates or release at this point.

Still the question is why has what appears to be an identical app been released in Ireland, suspect it’s buggy or have they rolled our feedback into the latest universal version of their app.

But why?
carlos321
Mentor

Irish apple tv user here..

 

app only received one update post release on March 12th which fixed a random crashing bug, and does not receive updates when the ios apps get updated. Lots of bugs, continue watching is broken, have to force close the app to exit etc

Suspect this is the UK beta release so been watching for the uk update as suspect Irish app wont be fixed (and boost enabled) until the release there.

 

Sky released the app in Ireland as Eir (Irish telecom company) moved their home IPTV TV service from their own eirvision boxes (which offered Sky and BT sports) to the apple tv. Guess it was a comprise position over licensing costs with Sky (sky control the distribution rights for BT sports in Ireland). Nowtv on the apple tv then allowed eir and sky to claim support for sky and bt sports as part of their package despite it being a crappy 25fps stream with no boost available in Ireland yet.

 

 

MrZippy
Expert 2

Ah, very interesting.

So it would appear despite the universal Irish app being updated per the change log, which is same as U.K. one. It would appear the tvOS side isn’t being updated as regularly as it appears, only the iOS code is changing.

This also confirms the app is buggy, sounds like our initial beta where continue watching didn’t work.
nst
Elite

@MrZippy 

 

Yes, that would be me.

 

Had a few emails ignored over the last few months but sent one a couple of weeks ago and got a reply the next morning.  In that reply they said that it was down to the development team (as the trials manager is just a go-between) - and they they had been told to expect a survey later that week or early next.

 

Of course, that didnt happen (or hasn't yet) - and thats now a week ago since the latest it was supposed to arrive.

 

Im not sure whats going on - build 2 expires in the next 3 weeks and still no survey which should have come out at the beginning of build 2 not the end.

 

Im surprised at the lack of engagement with the Beta testers to be honest with you.  They have a number of people who, out of goodwill alone (and not being paid!), are willing to spend some of their time helping out - you'd have thought that such goodwill and resources would be valued and nurtured instead of ignored.

 

It does feel like we arent adding much at the moment, and im sure that again several of the testers would have long since given up or are no longer interested in participating.

 

I can only assume that we are rather unimportant, and that the development is ongoing in the background and that the final released version is forthcoming and we will be as surprised as everyone else when it magically appears. 

 

 

 

Enapace
Expert 2

@nst 

 

I am actively still using the beta app it is very good and is my main way to watch NowTV i reported earlier bugs i found which were very few since Beta 2 nothing that would stop people really using the app at all. But i have been disheartened since the communication with the Beta Team dried up and hoping that either the app gets Beta 3 soon or is pushed to a full release as I do not want to go back to the older app in 18 days time. 

Anonymous User
Not applicable

Couldn’t agree more, I would really hate to have to go back to the old app as it’s awful.

I to am disheartened with the lack of communication, hopefully beta 3 or a full release would be amazing.
nst
Elite

@Anonymous User @Enapace 

 

Agree with you both.

 

Communication has been shocking.  Beta 2 expires soon.

 

If it expires, then yes you'll have to go back to the old app.  Lets hope that doesnt happen but it feels like something isnt going right somewhere.

 

Personally I haven't used it much outside of testing because of the lack of boost support.  As I pay for boost, then of course I want to watch movies and content in 1080p 5.1 and the app doesnt do that.

 

On the plus side, I agree there aren't really many bugs and in fact you could even see beta 2 as a candidate for general release but im sure they've had enough time to further refine based on the feedback we've continued to give them and maybe the full release is coming soon.

 

One way or the other the trial seems to have completely collapsed now so we wait and see what comes out of the ashes.

 

 

MrZippy
Expert 2

Well what’s funny is bugs didn’t stop them releasing an earlier version of this app to the Irish store. I agree there are no show stopping issues in the latest beta, it isn’t perfect but in works, just about.
Enapace
Expert 2

@MrZippy 

 

But the current build is months old so imagine they have managed to iron out more bugs then the current build so it wouldn't be a stretch to think they might just go release build with what they have been working on. Unless you think they have done no app development since they released beta 2. 

MrZippy
Expert 2

Who knows, this app is developed in house as far as I can see from the trials and the app developer name. So the developer(s) must be doing something you’d think. As the iOS version was updated and the code appears to be universal from the Irish release I’d hope something has been worked on. But this is taking way too long for some reason. Why spend money on developing and not release it!
nst
Elite

@MrZippy 

 

The other negative would be that if the trials manager was to be believed when I was told a couple of weeks that a survey from the developers was imminent....

There is more to do and more to check?  If there wasnt then the developers wouldn't have told the trials team that they were readying a survey (that we should have got 3 months ago by the way).

 

Its a bit of a stretch to go from "yes we have questions" to "oh no we dont and we are ready to release".

 

I just hope that the trial doesnt evaporate, and the app doesnt get released.  I will be emailing the trials team until i get a reply if it gets down to a week to go before expiry.

 

Duncaw67
Scholar 3

 

@nst 

 

Just checked the app on testflight and it expires on 17 Aug @ 16:53, which is rather specific,what happens to the app then?!!