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Advocate

Re: Update Now TV app for apple TV

What email address do I use when reporting faults, the one connected to my Apple device or the one I signed up with ?

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Expert

Re: Update Now TV app for apple TV

I’ve used my Apple ID but doubt it matters as suspect it’s for follow up on any reports. 

This beta doesn’t seem too organised as not getting confirmed bug IDs yet, so how would you know if fixed so you can retest. 

Although this is early days, and I can see why not released to the public. 

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Expert 3

Re: Update Now TV app for apple TV

@MrZippy Unlike beta trialling on Sky “in times gone by” which, as well as a reporting mechanism also had special discussion boards for triallists, fault (bug) reporting to NOWTV has generally been a one way communication in my recent past experience. There may be surveys but again no results ever revealed. I don’t expect this time to be any different to be honest. So all you can do is keep filing reports!

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Expert

Re: Update Now TV app for apple TV

guys.. (who are involved in the trial)...

 

Im not going to discuss specifics in here now, as Im not sure on any NDA arrangements..

 

However there is an email address that you can easily find on your trial emails....

 

I emailed this chap asking why Boost wasn't supported and got a personal reply today.

 

I have also submitted a number of fault reports using the linked-to online form.

 

So, there is someone there at the end of an email and they do reply.

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Scholar

Re: Update Now TV app for apple TV

Hi @nst 

What was the reply they gave you re: boost for the beta app

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Expert

Re: Update Now TV app for apple TV

I dont mean to be unhelpful in here, but as I said best not go into detail about aspects of the beta app.  Amongst other reasons its not fair to discuss it when there will be several iterations during the testing cycle.  We are only on the first.

 

However, I would say this as an aside.

 

In my opinion, the Boost add-on is something that ALL platforms should be accommodating.  From a business perspective, you'd want as many of your installed active user base as possible to have the ability to pay an additional £3 per month.

 

I honestly never considered the possibility that an updated app on the AppleTV4K / HD box would not support boost.

 

Personally speaking, all this waiting, and testing will come to nothing for me if they choose to release a new app without boost - its a function I pay for, the picture and sound is a significant improvement, and I would not be able to ditch my NowTV box for the appleTV app if it didnt support this.

 

Therefore, in summary, I would urge as many of the beta testers as possible to politely remind NowTV of this, get in touch, email the trials manager, and leave them with a clear idea that leaving boost support off the platform is a non-starter!

 

 

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Expert

Re: Update Now TV app for apple TV

Can I ask if NowTV normally shows which episodes are viewed and also correctly tracks the continue watching episode?

 

I’ve only ever really used the old tvOS app and that doesn’t do either at all. 

I can’t comment on the beta but think you can read between the lines. 

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Expert

Re: Update Now TV app for apple TV

lets just say that should be standard functionality across the current software on supported platforms.

 

So, when the revised AppleTV app is released, a watchlist and watch next feature should appear for functional parity.

 

 

As an aside, one feature I find annoying in most watchlists (and I include Netflix in this), is that when you have come to the end of a series, the continue watching is finished.  A year later when the next series is released (or broadcast), the first episode of the new series does not appear in the continue watching lists... its up to you to know that a new series has started, and to watch the first episode 'manually' before the rest of the series automatically appears one episode at a time in the continue watching list.

 

I watch the DC superhero stuff on Sky1, and there has been a long break in-between seasons... now this week that the new episodes are available, the Continue Watching is still 'broken' on my NowTV box and iOS app... id have hoped that it would inform me but seems I have to manually watch the next episode for this to kick in again.

 

That being said, I do feel this is one of the big strengths of the Apple TV app, as it seems to continue functioning when a new series appears of a show that is in your 'up next' list.  I just wish that Netflix, and NowTV join the party.  Disney+ has just launched and seems to be able to play nice with the TV app.... they all should in my opinion.

 

 

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Expert 3

Re: Update Now TV app for apple TV

Yes @MrZippy  the NowTV app on (proper) Roku devices (and presumably also on NOW TV own brand devices) “normally shows which episodes are viewed and also correctly tracks the continue watching episode”. They call it a Watchlist feature and a Continue Watching feature in the Roku app. So I would think that the beta app for tv should at least do the same (he said writing lines that hopefully you can read between! 😂)

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Expert

Re: Update Now TV app for apple TV

I’ve spoken via email with the trials team and believe my unstated issue with the beta app is known and is being fixed. 

I’d better not go into specifics.

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