I sent them a DM a week ago on twitter and never got a response. The sheer size of this thread should mean this is important to them.
Anyway I will add that they update the iOS app roughly once a month, last was 3 weeks ago, so there is a possibility if our complaints have made any impact or reached the relevant party that the next update could make it universal in the U.K.
We can only hope.
That would be good zippy. Amazing isn’t it BT announced this week that you can now get nowtv on your BT Box so if they can do something like that which has obviously been months in the making they can’t update an app for us.
Every single time we use NowTV on our AppleTV it annoys us. Knowing that we could be watching in HD but we can't, having to think and search around to know which episode we have watched up to, using their utterly bizarre search which brings back non-related film titles every time we search for the full name of a TV show right at the bottom of the list. Also when you finish an episode, there is no 'play next', just a blank screen... pressing Back takes you two steps back so you have to then find the particular series again on the menu.
Although Apple are notoriously protective and difficult in getting apps into so could be technically-related, I think as others have mentioned that the lack of an update is something to do with licensing/revenue where they don't see it's feasible or it will impact their business negatively elsewhere somehow.
Yes I know, I am still using it, but I am let alone not recommending this service to anyone I know, I am actively persuading them not to subscribe to it! This is not good business sense purely from a PR perspective.
This is all getting me thinking about torrenting again - I haven't done this for years, this used to be mostly a financial choice. I'm happy to subscribe to services now because I can afford to support their creation, but this fundamentally has to be a service that is more convenient and better quality than torrenting. At the moment using AppleTV + NowTV it's the opposite of that.
Someone said earlier on that NowTV should take notice due to the size of the thread...
Well its obvious that a lot of us are very keen for this to happen.. and the AppleTV is a not insignificant platform...
However its also obvious they dont seem to care... and its also a *possibility* that the platform has a very small user base... but thats BECAUSE THE APP IS UNUSABLE SO WE DONT USE IT!!
@waldopepper Im with you here... and a lot of us have relented and spent £15-£20 on a NowTV box or stick seeing as its so cheap but strictly as a stop gap. Its horrible... slow... clunky... horrible remote but as us AppleTV owners know... you get what you pay for in life. And a £20 box is... well, obviously a £20 box.
Someone else mentioned something to do with licensing or whatnot.... thats nonsense in my opinion.. its NowTVs app... with NowTVs content.. and they have an app already on the AppleTV, its just a case of updating it... that is all - no more, no less.... and of course the new App already exists and is being used in other territories...
So, we wait. more.
As one of the originators of this complaint some years ago, I have been watching this thread over the past few months. it is a shame NOW TV seem to be ignoring the UK customer base still. I hope they eventually see fit to address this.
Page 1 of this thread is fascinating reading and very depressing too.
I didnt realise this went back to 2016. So obviously the original app was only a few months old at this point but was still thought to be sub-standard even back then.
There was a reply in the thread from a staff member - although not someone high up at least someone who took an interest in what was being said and suggested feeding it back... where are these people now??? A calming message from someone on staff in here would be very welcome.
Also.. whats depressing is that this was discussed in 2016..... 2 0 1 6 !!!! The app has been seen to be rubbish for so many years and its been left to fester for that amount of time.... I mean its not like people are only starting recently to compare it with the functionality of the app on other platforms and wondering why AppleTV doest have that.... its been moaned at constantly for 4 years!! Whats going on in NowTV that this has been basically ignored for so long and the user experience of the AppleTV paying customers means so little to them?
I think NoTV an appleTV is now a busted flush.
I could put up with the ancient interface, lack of watch lists etc - but at the point they launched the Boost I immediately went out and bought a NowTV stick.
I've now taken NowTV through BT TV. So for that I get full HD, 5.1, 50FPS on all Sports channels, not just the Premier League, F1, Main Event.
So the bar just gets higher and higher - I'm not going to be using AppleTV until such time as they update the App, plus make all the Sports available as 50FPS on all Sports channels.
How long is that going to take? I suspect that NowTV not updating the AppleTV app is a deliberate move to push as many customers as possible to either their own hardware, or to their new partnership with BT.
Seriously though - the NowTV streaming sticks, with a Boost, give fantastic picture and sound, and they are pretty much giving the things away.
@Hooba I'd like to jump in with a caveat here regarding the now TV sky sports channels in the BT TV EPG.
The NowTV sky sports hd channels via BT TV EPG are broadcast in 1080i50, the same quality as the BT Sport HD channels. To be clear this is 1920*1080 50 interlaced FIELDS per second. An interlaced field is a half horizontal frame e.g. lines 1,3,5,7 etc then the next interlaced field is lines 2,4,6,8 etc. This is not at as good as 1080p50 which is 1920*1080 50 progressive (full frame) frames per second.
Therefore technically the 'best way' to watch NowTV Boost for Main Event, Premier League and Formula 1 is the 1080p50 streams via the NowTV app.
However I will concede that the 1080i50 of all the other NowTV sky sports channels is a good improvement over the 1080p25 via the NowTV app.
Hope this helps 🙂
The picture and sound on the NowTV sticks is superb... cant deny that.
And the sticks are dirt cheap... cant deny that.
The interface, and remote are HORRIBLE... slow... clunky... terrible (and this is their current gen flagship box!)
But also, the AppleTV is a supported device according to their website.... so some poor unsuspecting prospective customer might well pay for a movie pass etc with the full intention of watching it on their AppleTV (why should they go out and buy another device when they already have a "supported" one?).... only to find that its basically unusable rubbish right now.
Dont get me wrong.. when I signed up to NowTV in November I almost immediately HAD to go and buy the NowTV box as I was unwilling to put up with any less that 1080p and Dolby 5.1 sound.... however I resent having to do so and im itching to throw the thing in the bin at the first opportunity once the AppleTV app is finally bought in line with the SAME one thats ALREADY available in Ireland and Italy (note im no longer asking for the AppleTV app to be updated as thats already happened! - we just aren't allowed to use it yet)
Here is the reply I got from nowtv help on twitter the third time I've sent a dm to them.