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Anonymous User
Not applicable

Unreliable service

I've loaded NOW TV on both my PS4 and LG Smart TV and experience ongoing technical problems - even with a 200mb internet line:

 

App crashes (PS4 and LG TV)

Subtitles show randomly when I want them all the time (PS4 and LG TV)

 

Immensely frustrating as these errors happen every time I try and watch anything. For this reason, I have cancelled my subscription.

 

Quite a shame really, there were several series I wanted to watch - back to Netflix and Amazon Prime then...

  • LG
1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

So for the PS4, have you tried to delete and reinstall the app?

 

Same applies to the LG TV app? For me when I had an LG TV sometimes I found setting it back to factory settings would often squash bugs. 

 

If all that failed, you MUST report it to Now TV. Otherwise they cannot resolve the issue for you. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Make sure to click "chat to an advisor"

FYI that I do not work for NOW, just a NOW customer trying to help