Unable to sign in on Samsung Serif TV

[Anonymous User]

I recently subscribed to NowTV specifically to use the app on my Samsung Serif TV (UE40LS001AUXXU), but am unable to. Whenever I populate my username/password and click the sign in button nothing happens - no error message, no loading page, nada.

i notice in the smart hub apps section that the latest update of the app on the serif tv was quite some time ago (10/11/2016 - version 1.0.17), and have read on this forum that a later version has since been published and pushed out to other Samsung TVs.

any ideas?...

[Anonymous User]

Horrible situation here

Just to be clear - I know my log in details and I am watching Now TV on my mobile, so my account is active

I had a power cut and when I got power back, I turned TV back on and I have been signed out of my Now TV account.  No issues - entered my details, and went to push sign in, and the sign in button wont respond!  The cancel buttons works, the enter username / password boxes resspond, but there is no response from the sign in button, not even an error to say details wrong.

All other apps working as normal on TV, i.e Iplayer, so not a TV internet problem!  Really confused and frustrated.  

Just to be clear - I know my acount is active, and I know my log in details, I have signed in to the forum for one???

[SeeMoreDigital]

Hi @Anonymous User,

What's the model number of your Samsung television?

[Anonymous User]

 Hi See More Digital

UE40LS001AU

[SeeMoreDigital]

Do you have any special characters in your current username and/or password, such as an % or + or $ etc?

It would appear that recent NOW TV 'app' updates have either broken or withdrawn support for some special characters on some playback devices...

Also, your NOW TV 'user name' is most probably not your email address.

Cheers

[Anonymous User]

Hi - honestly no - my details are quite simple

[SeeMoreDigital]

Hello again @Anonymous User,

I guess you could try re-booting your router (by disconnecting the power, waiting 30 seconds and reconnecting the power). Just in-case the power-cut has done something weird to it 

[Anonymous User]

I have reset everything, tv, router - but everything is working as it should internet and tv wise!  

I know this sounds nuts - but the sign in button wont click!  Every other button on the sign in screen works - name, password, cancel, but the sign in button wont click whether I enter my details or enter no details!

[Anonymous User]

I am having the exact same problem with the Sign In button not responding. I've tried resetting my password, rebooting my TV (it's a Samsung Serif TV) etc. Nothing helps. I can sign into NOW TV online and on my iPhone, but not on my TV app.

[Anonymous User]

I have posted this in the Samsung section, but its quite clear no one at Now TV reads that section so I am posting here to get someones attention;

Horrible situation here

Just to be clear - I know my log in details and I am watching Now TV on my mobile, so my account is active

I had a power cut and when I got power back, I turned TV back on and I have been signed out of my Now TV account. No issues - entered my details, and went to push sign in, and the sign in button wont respond! The cancel buttons works, the enter username / password boxes resspond, but there is no response from the sign in button, not even an error to say details wrong.

All other apps working as normal on TV, i.e Iplayer, so not a TV internet problem! Really confused and frustrated.

Just to be clear - I know my acount is active, and I know my log in details, I have signed in to the forum for one???

I have reset everything, tv, router - but everything is working as it should internet and tv wise!

I know this sounds nuts - but the sign in button wont click! Every other button on the sign in screen works - name, password, cancel, but the sign in button wont click whether I enter my details or enter no details!

[Anonymous User]

Hey Sharkhello, the exact same thing is happening to me so it's not just you!! Did everything you did and still cannot click the sign in button. Now TV live chat although very nice don't understand.. We need help!!

[Anonymous User]

Great news - software update available for the Serif TV, and Now Tv is now working - WOW and YAY!!!

[Anonymous User]

Hey,

It would seem I am having a similar problem. I registered with them 10 days ago and have spent that time trying to get it sorted. The folk on the helpline are really nice and we've tried many things but haven't been able to fix it. I did recieve an email saying it should be working yesterday but still it isn't. Quite frankly getting a bit miffed!!!

[Anonymous User]

I have a Samsung serif to! It's the most buzzar fault I've ever seen!
Glad to see now tv admin responding 🙄

[SeeMoreDigital]

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@Anonymous User wrote:
I have a Samsung serif to! 

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I've just had a look at these 'serif' televisions. It's a very bold design. It's good to see Samsung experimenting with their designs 🙂

[Anonymous User]

They are stunning things! Ilove mine as I have no boxes or games consoles etc connected to it!

Ive been thinking of getting another one! Bought it to be a piece of furniture 🙂 

So want my Now TV back working on it though lol ;( 

[SeeMoreDigital]

Hi @Anonymous User,

Are you able to take a photo of what you're seeing - or not seeing as the case may be?

[SeeMoreDigital]

If it helps... This is what I see on my LG television: -

After logging out and re-launching the NOW TV app, this is the first screen I see: -

After selecting the green 'close' button (on the above screen) I get this screen: -

After navigating down to and selecting 'My Account' I see this screen: -

After selecting the 'right' arrow on my TV's remove control I see this 'Sign In' option: -

After selecting the green 'Sign In' button I see this: - 

Then it's just a matter of entering my 'Username' and 'Password'.... And I'm in 🙂

Anyway, I hope it helps. Cheers

[Anonymous User]

There the screens I get to exactly - accept the sign in button on the last screen won't click! The username box does, the password box to! Cancel does what it should, but the sign in button won't click whatsoever!! You can navigate to it, can't use it??

It's worked in the past for sure!!

Like the setup btw 😉

[Anonymous User]

Just to clarify I have a Samsung Serif tv and reset the smart hub to factory settings and still cannot sign into the now tv app. No one seems to he able to help, another user Sharkhello seems to have the same problem with his Serif TV too so it's not a one off problem. I'd really like to sort this out but not sure if anyone else can help or does technical services look at these posts. Any ideas anyone?? Thanks for your time. David

[Anonymous User]

Hey DJGK - I have reported it direct to now tv via the online chat and they have logged it to the enginneers

I pointed the guy at this forum post but it would be great if you could do the same

Its so annoying isnt it ;(