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Anonymous User
Not applicable

Unable to login in Roku app

Hello,

 

I am with NowTV and broadband since a week and I just got a new Roku Streaming device.

 

Trying to login with my credentials, I was unable to login because the NowTV app in Roku was not allowing me to type the whole email address, the maximum that it was taking was 16 characters. This looks like a bug.

 

The only workaround I could do is to change my email address and put a very short one.

 

Anyone from the dev team so a ticket can be created?

 

Cheers

3 REPLIES 3
Anonymous User
Not applicable

Having the exact same issue, is there a way aroubd this or a fix, getting rather annoyed paying for something you can't watch! 

Anonymous User
Not applicable

Yes, you can complain to NowTV so they fix the bug. 

In the meantime, you can do a workaround, get a shorter email address.

 

What I did is to get a free protonmail email address just for this. They provide you an alias for free so it finishes with @Anonymous User.me, that gives you 8 characters before the @

gavs82008
Legend 5
Legend 5

@Anonymous User @Anonymous User 

You can drop Now TV an email

 

7890D719-AE5A-456B-9123-A178C7B148B4.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help