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Hannah14
Advocate

Unable to load sign in

Now tv app on Samsung smart tv. When I load now tv app to sign in it hangs on ‘unable to load sign in, please try later’. 

i have:

uninstalled now tv app and reinstalled

turned tv off

Disconnected tv power for minutes

changed wireless internet sources

Deleted my tv as a device from my now tv account

 

i feel like I’ve exhausted both myself and all options. 

please help,

thanks!

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16 Replies
Gpon
Advocate

Re: Unable to load sign in

@Hannah14 

 

I have the same issue since today (25/08/20).


I had to reset my SmartHub to troubleshoot another issue with Netflix.

 

Due to the reset, I had to re-download the NOW TV app, when I came to sign back in to NOW TV, it is just stuck on the same message:

Unable to load sign in, please try again later.

 

Prior to resetting my TV, NOW TV was working earlier today. Since the app has been re-downloaded, I have had this issue.

 

Could it be a bug with this version of the app?

 

I’ve tried the same troubleshooting steps:

*Deleted app + re-installed multiple times

*Powered TV off + on

*Removed power cable from TV for a few minutes, then plugged back in

*Tried 2 different Wi-Fi networks

 

Can anyone please advise any resolution steps?

 

Thanks

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unawest
Advocate

Re: Unable to load sign in

@Hannah14 @Gpon 

 

Deleting and reloading the app fixed a prior "loading" issue, but now I'm having the same issue as you i.e "unable to load sign in, please try later." 

 

Other apps on TV working fine (prime and Netflix). 

 

Have you/anyone found a solution?

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SarahJ37
Advocate

Re: Unable to load sign in

I have the same problem just says unable to load sign in try later.

 

Has anyone found any way to resolve this at all?

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Strike5966
Newbie

Re: Unable to load sign in

I too have the same problem.  I've reinstalled the app and changed from wifi to LAN and back again but it still doesn't work.  Is it a Samsung problem or a NowTV problem?

 

It's very frustrating that no one at NowTV knows how to fix this.

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unawest
Advocate

Re: Unable to load sign in

Still no luck my end 😞

 

It would be good to know where the issue lies. 

 

NowTV should extend time on our monthly passes if it’s not working as expected. 

 

I can’t see how to contact NowTV. Is this the only way to get help?

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ukbobboy
Legend

Re: Unable to load sign in

@Hannah14  & Other Samsung Smart TV users

 

Guys

 

I noticed on my TV that Samsung had updated it's Smart TV Operating System, and if this is the reason the Now TV app will no longer work then we will have to wait until the app itself is updated.  Simply because it is highly unlikely that Samsung will modify it's OS just to accommodate the Now TV app.

 

In the meantime, someone should contact Samsung Tech Support to see if they can offer any advice.

 

 

UK Bob

Hannah14
Advocate

Re: Unable to load sign in

Hi everyone,

 

many thanks for all

replies. This is the email response I had from Now TV, it may solve the issue for someone, unfortunately not me yet. 

——

Please follow this steps carefully and let us know if you need help.

Reset your router.

Please note the important tips to get a better connection to your TV.
♦Makes sure that there is no downloading in progress on other devices with the same internet when watching NOW TV.
♦If the router and your Smart TV is far please try bringing the router near to your TV as possible.

Press Menu on your Samsung remote and scroll to Network.
Select Wireless as the Network Type.
Select Network Setup.
Choose Select a Network.
Select your Network Name.
Enter your WiFi password and press the Blue button on your Samsung remote.
Your Samsung TV will attempt to connect to your In-home WiFi.
When you're connected, select OK.

Restart the NOW TV app

Hold the back button on your remote until it returns to the Home screen
Relaunch the NOW TV app, this will restart it in the background.

If the issue still persist.
Please try switching the network for example if you're using home wifi please off the wifi and use mobile data to connect your TV.

This is just to check if the issue is with connection or the NOW TV App.

 

——

 

kind regards,

hannah 

 

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Hannah14
Advocate

Re: Unable to load sign in

Hi,

 

i still have this issue, I managed to contact Now TV by laptop - this lets you live chat with an actual person and then they will open up an email thread with you directly. 

 

this is the official response I got from now tv:

 

Please follow this steps carefully and let us know if you need help.

Reset your router.

Please note the important tips to get a better connection to your TV.
♦Makes sure that there is no downloading in progress on other devices with the same internet when watching NOW TV.
♦If the router and your Smart TV is far please try bringing the router near to your TV as possible.

Press Menu on your Samsung remote and scroll to Network.
Select Wireless as the Network Type.
Select Network Setup.
Choose Select a Network.
Select your Network Name.
Enter your WiFi password and press the Blue button on your Samsung remote.
Your Samsung TV will attempt to connect to your In-home WiFi.
When you're connected, select OK.

Restart the NOW TV app

Hold the back button on your remote until it returns to the Home screen
Relaunch the NOW TV app, this will restart it in the background.

If the issue still persist.
Please try switching the network for example if you're using home wifi please off the wifi and use mobile data to connect your TV.

This is just to check if the issue is with connection or the NOW TV App.

 

——

 

hope this is of help, it didn’t work for me though 😑

 

kind regards.

hannah 

 

 

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ukbobboy
Legend

Re: Unable to load sign in

@Hannah14  & Other Smart TV Users

 

I was just on Live Chat with Samsung, I was registering my TV, and I asked, who was responsible for the apps on a Smart TV especially after an OS update?

 

The reply I got was, unfortunately, obvious, "...each app has its own application developer or provider."

 

So there you have it, if an OS update breaks an app, e.g. Now TVs, then it will be down to the provider to fix it.

 

 

UK Bob

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