Just signed up for this to watch some of the F1 season and it's almost unwatchable. The picture is so pixelated you can't make anything out and it keeps buffering.
I have 50mb fibre internet and Amazon Prime etc all work fine on the same device.
Anyone else having problems ?
Will just have to cancel but a bit annoyed that I've wasted 20 quid on something that isn't fit for purpose.
I have the small Now box rather than apps on my TV,
If you have a cable and the box is near the router connect the two it and see if it helps.
Also try to stream on demand content. If that looks good, it is most likely an issue with servers for live content. And little can be done about that except to complain on chat and ask for a refund.
What device are you using to watch sports with?
The reason I ask is not all devices are supported by 50fps and some only offer 25fps which will ruin the picture.
You’ll see from this list which devices don’t support 50fps.
Both LG TV and Xbox don’t.
You’ll need any of these devices to enjoy all the features of Boost:
Watching on a Toshiba tv.
All other content seems to display fine on it. Amazon Prime, stuff on Youtube etc.
Actually got to see most of the race with a reasonably clear picture after resetting the router and Now box a few times. It started going a bit pixelly towards the end again but got to watch most of it.
I'm guessing it's a bandwidth issue at peak times rather than anything my end as it's sometimes fine and lots of other stuff streams just fine.
When I run speedtest I get around 45Mbps to 50Mpbs so I'm sure that is fast enough.
Will see how it goes for the rest of the month before I decide whether to keep it or not. 20 quid a month for Sky Sports isn't too bad a deal as long as it works ok.
Thanks for the replies.
I have exactly the same problem. I am using the Now app on a Samsung QLED and the pixellation and buffering at times make it unwatchable. All the other streaming services work very well. Is there any way of speaking to someone at Now or is the only solution to cancel? Has anyone found a solution?
You can speak to Now only if you have Now Broadband, and you think the problem is with that.
But as this seems to be a problem with Now streaming alone, this won’t apply.
You can email customerservices@ NowTV.com (lose the space), but your best bet may be to go on Now’s Twitter feed and post there.
Be prepared to give details of your broadband, what speeds you are getting, whether you have split the 2.4 and 5 MHz bands, whether you have Now Boost or not, and so on.
If you don’t want to email, you can use live chat by clicking “chat online” within the green box. Don’t click “get help quicker” as this is a bot.