Televisions and xbox do not connect or drop out. Internet keeps dropping out on my desktop

[Schnozzer]

We have just moved over to NOW for internet and it seems that the TV's and Xbox upstairs do not connect or drop out often. I have also found that the internet on my desktop keeps dropping out at different times.

Any ideas how to sort this.

Thanks

[gavs82008 · Accepted solution]

@Schnozzer 

How long have you been a customer for? The connection will differ with the first 10 days. Make sure you don’t switch off or unplug your router.

Are both devices connected via Ethernet or Wi-Fi?

If it’s Wi-Fi you can split the signal which should improve speed and reliability. You want the section for splitting Wi-Fi signal.

 https://help.nowtv.com/article/improve-broadband-speed

[Schnozzer]

Thanks for that. I will give it a go